Note: The job is a remote job and is open to candidates in USA. WebMD Ignite, a division of WebMD and Internet Brands, is a growth partner for healthcare organizations providing patient engagement solutions. The Manager of Account Management leads Account Managers responsible for customer retention, revenue growth, and client satisfaction, while overseeing account strategy, delivery, business development, and strategic client relationships.
Responsibilities
- Attract, retain and develop qualified, high performing staff to serve as relationship managers for specified accounts. Manage the divisional areas(s) which assist in identifying new business and in meeting both new and current clients’ needs in a way that ensures client satisfaction
- Provide consultation to employees or directly to clients on program best practices, industry developments and other current and relevant strategic topics
- Provide ongoing consultation on all aspects of program/product/service strategy and incentives
- Accurately manage client billing, revenue and activity forecasting, performance guarantees and annual budget/contract renewals
- Provide regular reports to clients on budget, delivery timelines, activity, evaluation, program/product/service recommendations and strategic plans
- Work with Client Service teams or similar to develop client-specific work-plans
- Monitor the program/product/service delivery to ensure contract requirements and client expectations are met
- Communicate client needs in a timely and effective manner to the Client Service team and any other appropriate departments
- Track projects through completion and implementation
- Directly manage relationships with clients' other vendor partners as appropriate
- Lead or provide direct support on business development pursuits within the assigned book of business (BOB)
- Identify and sponsor client-specific or BOB research initiatives designed to benefit clients, the organization and the industry at-large
- Serve as a direct support to Sales for new business opportunities
- Serve as sponsor for select strategic projects and product development efforts
- Develop and oversee the implementation of a position business plan to determine strategy and tactics to achieve revenue goals
- Interact with the internal operations group or similar groups to assure an on-time delivery of all projects
- Develop and grow productive relationships with prominent clients by cultivating and overseeing the implementation of revenue-generating opportunities and business relationships and maintaining a strong knowledge of the client’s business objectives and goals and the market in general
- Develop account management team vision and strategy in conjunction with senior leadership and the Group/Division Controller or finance personnel in order to meet sales quotas
- Record all client project time on a weekly or as needed basis as applicable
- Use the time reporting system; signing and reporting all exception time on a weekly basis
- Complete other administrative tasks, such as travel and expense reporting or similar, in a timely manner
- Perform responsibilities in a professional manner, meeting the Company’s mission and goals
Skills
- Bachelor's degree (B. A.) in a business-related field such as health, communications or business management from a four (4) year college or university required
- At least five (5) years experience and/or training in health, account or sales management; or equivalent combination of education and experience with a focus on account management required
- Masters Degree (MA) or equivalent preferred
- Two (2) years or more experience building and managing high-performance individuals and teams preferred
Benefits
- Commission
Company Overview