Note: The job is a remote job and is open to candidates in USA. ePlus is a technology solutions company that values collaboration, innovation, and exceptional results. The Inside Sales Rep generates new business, manages existing customer activity, and supports the administrative aspects of the sales cycle. The role handles orders, delivery and invoicing follow-up, customer and supplier issue resolution, quoting, and identifying add-on sales opportunities.
Responsibilities
- Accurately place orders into the system from customer-issued PO’s
- Follow-up on orders to ensure their successful delivery within customer expectations
- Lead open order management, insuring that open orders are delivered to the customer expediently and accurately
- Confirm that all invoicing activity is taking place in a timely and accurate manner
- Take a proactive role with problem resolution at the customer and supplier levels
- Learn about the programs available at our major vendor suppliers in order to source products via the most advantageous price to ePlus
- Assist customers with Returns issues, order inquiries, and any other requests for information
- Develop successful relationships with sales, vendors, and internal departments
- Assist with quoting
- Offer add-on opportunities to our customers such as warranty uplifts, service agreements, accessories, or supplies
- Use proper decorum in all communications with customers both internal and external
- Projects and additional responsibilities as needed or assigned
Skills
- 1+ years of sales or customer service experience
- Knowledge of computers/networking and the IT industry as a whole
- Excellent communication/phone skills is a must
- Ability to prioritize and multi task is a must
- Must be a team player with a positive attitude
- Knowledge of Microsoft office suite of products is a must
- Bachelor's degree preferred
Benefits
- Commissions and discretionary bonuses may be included in the compensation structure.
- A full range of medical benefits, dependent on the position offered.
- 401(k) eligibility, dependent on the position offered.
- Employee stock purchase program, dependent on the position offered.
- Paid time off benefits, such as vacation, sick time, and personal leave, dependent on the position offered.
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