Note: The job is a remote job and is open to candidates in USA. Sony Interactive Entertainment, the company behind the PlayStation brand, is seeking a Senior Product Manager for its Digital Commerce Experience Product team. The role leads the end-to-end customer experience for PlayStation Storefronts, drives global expansion across devices and channels, and partners with cross-functional teams to deliver scalable digital commerce experiences.
Responsibilities
- Lead end to end customer experience across devices: translating our commerce product strategy into a compelling roadmap for PlayStation Storefront experiences across all platforms
- Shape the Future: Drive the global expansion roadmap for PlayStation’s Storefronts, ensuring consistency and excellence across geographies and digital channels
- Champion the Player: Leverage data, insights, and experimentation to optimize the customer journey—from discovery to purchase and beyond
- Collaborate and Align: Partner with Store Commercial, Marketing, and Program Management teams to deliver cohesive, high-impact initiatives and ensure smooth execution
- Innovate with Impact: Work hand-in-hand with Engineering, UX, and Research to design intuitive, high-performing, and scalable solutions
- Ensure Global Readiness: Collaborate with Legal and Compliance to design experiences that are locally optimized and globally compliant
- Measure What Matters: Define success metrics and continuously monitor, analyze, and improve product performance to drive measurable results
Skills
- 8+ years of product management experience, 3+ years with large-scale D2C eCommerce products or platforms
- Usage of qualitative and quantitative data to identify user problems, brainstorm feature solutions, and create a holistic product strategy to optimize the user experience and address business needs
- Proven track record of leading and delivering complex programs in global, matrixed organizations
- Strong cross-functional partnership skills with business, engineering, design, and stakeholder teams
- A resilient, resourceful leader who thrives in ambiguity and drives clarity through action
- Background in enterprise-level integrations and delivering end-to-end digital commerce experiences
- Exceptional storytelling and presentation skills, capable of influencing at all levels
- Results-oriented and skilled at managing multiple priorities in a fast-paced environment
- Hands-on experience with agile development practices
- Web, Mobile App, and/or TV app experience highly preferred
- Experience building global eCommerce or D2C experiences for major digital or retail brands
- Familiarity with UX design principles, personalization systems, and experimentation platforms
Benefits
- Hybrid working arrangement
- Remote work considered for West Coast applicants
- Medical insurance
- Dental insurance
- Vision insurance
- Matching 401(k)
- Paid time off
- Wellness program
- Employee discounts for Sony products
- This role also may be eligible for a bonus package.
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