Note: The job is a remote job and is open to candidates in USA. NetDocuments is a legal technology company providing an intelligent document management platform for legal professionals. The Senior Manager, Datacenter & Cloud Applications will lead datacenter infrastructure operations while guiding the transition toward AWS-native cloud application engineering, reliability, security, and scalability. The role also focuses on people leadership, incident management, observability, strategic planning, and cross-functional collaboration.
Responsibilities
- Lead day-to-day datacenter operations as part of the Cloud Infrastructure organization, ensuring stability, reliability, and performance across our physical environments
- Oversee operational practices across hardware, network, compute, and supporting infrastructure
- Partner with Software Engineering, Cloud Engineering, and Architecture teams to maintain reliable and scalable infrastructure supporting NetDocuments products
- Ensure infrastructure operations align with security and compliance requirements, including SOC 2 Type II and ISO 27001
- Maintain and evolve business continuity and disaster recovery plans as infrastructure and business needs change
- Lead the evolution of the team from traditional datacenter and infrastructure operations toward AWS-native cloud application engineering
- Manage and operate AWS PaaS services supporting NetDocuments SaaS applications as our public cloud footprint expands
- Establish cloud-native operational practices that improve reliability, scalability, automation, and engineering efficiency
- Position the team as hands-on engineering contributors capable of building and operating directly against cloud-native services
- Partner with product engineering teams to align Cloud Operations capabilities with product roadmaps and technical priorities
- Establish and maintain observability standards and practices across infrastructure and cloud environments in partnership with key stakeholders
- Ensure appropriate logging, monitoring, telemetry, and operational visibility are incorporated into infrastructure and application environments
- Provide leadership for incident response subject matter experts in alignment with the established Incident Management process
- Identify opportunities to improve production reliability through automation, operational standards, and proactive infrastructure improvements
- Ensure Cloud Operations standards for observability, incident response, reliability, and security are represented within product engineering teams
- Lead, mentor, and develop engineers through a significant evolution in the team’s technical responsibilities and operating model
- Build development plans that help engineers expand from datacenter and infrastructure operations into AWS-native platform engineering
- Establish certification paths, hands-on learning opportunities, and technical development plans that prepare the team for increased cloud ownership
- Build a team capable of serving as both engineering contributors and trusted operational advisors to the broader organization
- Create clear expectations, accountability, and development opportunities as the team’s responsibilities evolve
- Build trusted partnerships across the CTO organization, particularly with Engineering, Architecture, and Cloud Operations leadership
- Serve as an operational liaison between Cloud Operations and product engineering teams
- Ensure the team is appropriately embedded with engineering organizations to contribute to roadmap planning and execution
- Develop the team into trusted advisors to other Cloud Operations functions and engineering stakeholders
- Support strategic planning, budgeting, capacity planning, and investment decisions for the organization
Skills
- Bachelor's degree in Computer Science or a related technical field, or equivalent practical experience
- 12+ years of professional experience in cloud or infrastructure engineering and operations, preferably within a SaaS environment
- 6+ years of people leadership experience, including demonstrated success leading teams through significant changes in technical direction, capabilities, or operating models
- Hands-on or operational experience with physical datacenter environments, including hardware lifecycle, facilities, networking, and compute infrastructure
- Working knowledge of AWS PaaS services, including technologies such as ECS/Fargate, DocumentDB, MSK, Valkey, and SES
- Experience operating across both traditional infrastructure and public cloud environments
- Experience implementing automation and DevOps practices within production operations environments
- Demonstrated project and change management experience within a multinational organization
- Experience with strategic planning, budgeting, and financial management
- Familiarity with security and compliance frameworks such as SOC 2 Type II and ISO 27001
- Experience leading an infrastructure organization through a significant datacenter-to-public-cloud transformation
- Experience developing infrastructure engineers into cloud or platform engineers
- Experience operating AWS PaaS services supporting large-scale SaaS applications
- Experience partnering directly with product engineering teams in an embedded or shared-responsibility operating model
- Experience building mature observability, incident response, business continuity, or disaster recovery programs
- Experience operating infrastructure for enterprise SaaS products in highly regulated or security-conscious environments
Benefits
- 90% healthcare premiums company covered
- HSA company contribution
- 401K match at 4% with immediate vesting
- Flexible PTO (typically 3 to 4 weeks a year)
- 10 paid holidays
- Monthly contributions for life activities & wellness
- Access to LinkedIn Learning with monthly dedicated time to explore
- Connection, access, and mentorship from exceptional leaders
- Opportunities for advancement
Company Overview
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