Note: The job is a remote job and is open to candidates in USA. Trulieve is hiring a Senior Manager, UX Design Systems to define, govern, and scale its design system across digital products, eCommerce experiences, mobile applications, and customer-facing platforms. The role leads UX standards and governance, manages design system libraries, guides UX contributors, and partners across teams to deliver consistent, accessible, and high-performing customer experiences.
Responsibilities
- Define and own the enterprise UX Design System vision and roadmap
- Establish governance models, contribution processes, and design standards
- Create scalable frameworks that support multiple brands, products, states, and digital channels
- Ensure consistency across web, mobile applications, customer journeys, and transactional experiences
- Drive adoption of design system standards across business and technology teams
- Own and maintain design system libraries within Figma
- Develop and manage:
- Components
- Design patterns
- Templates
- Interaction standards
- Design tokens
- Accessibility guidelines
- Ensure version control, documentation, and ongoing evolution of the system
- Create scalable frameworks that reduce design and development redundancy
- Lead UX designers and design system contributors
- Establish UX best practices, workflows, and operating standards
- Coach team members on systems thinking, accessibility, interaction design, and customer-centered design principles
- Facilitate design reviews, critiques, and quality assurance processes
- Foster a culture of experimentation, innovation, and continuous improvement
- Partner closely with:
- Product Management
- Engineering & Development
- Creative & Brand
- ECommerce Marketing
- CRM & Personalization
- Content Strategy
- Analytics & Customer Insights
- Agency Partners
- To ensure alignment between customer experience strategy and execution
- Establish accessibility guidelines and governance
- Ensure compliance with WCAG standards and best practices
- Advocate for inclusive design principles throughout digital experiences
- Define interaction patterns that improve usability, conversion, and customer satisfaction
- Create processes that improve design efficiency and scalability
- Establish KPIs measuring design system adoption and effectiveness
- Identify opportunities to reduce technical debt and design inconsistencies
- Support digital transformation initiatives through scalable experience frameworks
- Leverage user research, analytics, heatmaps, testing, and customer insights
- Partner with Analytics teams to evaluate customer behavior and UX performance
- Use findings to continuously improve design standards and customer journeys
- Support experimentation and A/B testing initiatives
Skills
- Bachelor's degree in UX Design, Human-Centered Design, Interaction Design, Graphic Design, Digital Experience, or related field
- 8+ years of UX/UI experience
- 3+ years leading design teams or UX programs
- Demonstrated experience building and managing enterprise design systems
- Advanced proficiency in Figma, component libraries, and design tokens
- Strong understanding of responsive design and native app design
- Experience partnering with Product and Engineering teams
- Deep understanding of accessibility standards and inclusive design principles
- Experience working in Agile environments
- Strong communication and stakeholder management skills
- Experience leading Design System programs within large eCommerce Retail organizations
- Experience with Adobe Experience Manager (AEM), Adobe Commerce, and personalization platforms or other enterprise level platforms
- Experience supporting mobile app ecosystems
- Knowledge of content design and UX writing principles
- Experience with customer journey mapping and service design
- Familiarity with front-end technologies and design-to-development workflows
- Experience managing distributed teams and agency partners
Benefits
- A comprehensive benefits package
- Paid time off
- Remote work available
Company Overview