Note: The job is a remote job and is open to candidates in USA. Crate & Barrel is seeking a highly experienced Senior Technical Program Manager to lead its strategic Warehouse Modernization and Transportation Modernization initiatives. The role will oversee complex program delivery, lead cross-functional teams, manage risks and dependencies, engage executive stakeholders, and advance agile and program management practices.
Responsibilities
- Oversee the planning, execution, and delivery of the Warehouse Modernization and Transportation Modernization strategic initiatives using agile methodologies, ensuring alignment with business goals
- Monitor overall program progress, manage interdependencies, identify and mitigate risks, and provide comprehensive status reports to stakeholders, including leadership
- Collaborate with stakeholders to identify and mitigate risks, resolve issues, and make data-driven decisions to optimize project outcomes
- Partner closely with product management, engineering, and design leadership from discovery through delivery and execution
- Contribute to the development and implementation of program management and agile best practices across the organization
- Lead large cross-functional teams, fostering a collaborative and high-performance environment
- Mentor other program managers or agile practitioners within the organization
- Facilitate complex planning sessions and problem-solving workshops
- Drive continuous improvement initiatives within program execution and agile practices
Skills
- Hands-on functional experience leading, or managing Warehouse Management Systems (WMS) and broader Supply Chain Execution solutions (e.g., TMS, YMS, ERP integrations)
- Proven track record of successfully implementing, scaling, and managing cloud-native/SaaS solutions from either the software vendor or client side, with deep familiarity with SaaS release cycles and configuration models
- Deep expertise in program & agile methodologies (e.g., Scrum, Kanban, SAFe, Lean)
- Strong executive communication & influencing skills, with the ability to engage senior leadership
- Advanced stakeholder management capabilities across various levels and functions
- Proven delivery management skills for complex programs
- Ability to manage program scope, budget, timelines, and quality effectively
- Excellent problem-solving, risk management, and dependency management skills
- 8+ years of experience in a technology environment
- 5+ years of experience in managing complex programs or in a senior agile role (e.g., Senior Scrum Master, Agile Coach)
- Bachelor's degree in a related field or equivalent work experience; Relevant certifications (PMP, PgMP, SAFe) are a plus
Benefits
- This position is fully remote
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