Note: The job is a remote job and is open to candidates in USA. HP is hiring an Operational Account Manager to manage the operational business relationships of large global, regional, and complex domestic accounts. The role leads business analyses, resolves complex operational issues, represents customer and partner needs, conducts performance reviews, advises internal clients, and drives operational process improvements.
Responsibilities
- Manages the operational business relationship of large accounts, often with global/regional reach; serves on account team, providing operational perspectives
- Plans and leads business analyses and provides recommendations to sales teams and business units
- Acts as a point of escalation and collaborates with other functions to drive resolution of operational issues of high complexity, in support of the customer/partner requirements
- Represents the customer/partner needs and provides business requirements to projects of high complexity, and conducts post-project evaluations
- Prepares and runs operational performance reviews with the customer/partner and drives improvement plans
- Consults and advises on operational matters of high complexity to internal clients up to the Director level
- Proactively communicates operational process changes to customers/partners and internal clients; drives the implementation phase
Skills
- First-level university degree or equivalent experience
- Typically 6-10 years of related experience
- Typically 2-4 years of experience supporting
- Global/regional accounts or large, complex domestic accounts
- Excellent communication skills (e.g. written, verbal, presentation); mastery in English and local language as well as other languages as required
- Excellent Leadership, negotiation and influence skills
- In-depth understanding of core HP businesses and the revenue cycle
- Expert knowledge of Microsoft Office tools, particularly Excel, Word, and PowerPoint
- Strong project management, problem solving, and analytical skills
- Strong ability to collaborate and network with other groups and functions to reach business objectives, in support of the customer/partner requirements
- Strong ability to establish and maintain strong relationships with external customers/partners up to the Director level
- Solid financial and business acumen
- Proven ability to identify and implement customer-specific process improvements
- Travel -** 25%
- Advanced university degree preferred
- Preferably in supply chain, customer service, procurement or financial management
- Project management experience preferred
Benefits
- Additional opportunities for pay in the form of bonus and/or equity (applies to United States of America candidates only)
- Health insurance
- Dental insurance
- Vision insurance
- Long term/short term disability insurance
- Employee assistance program
- Flexible spending account
- Life insurance
- 4-12 weeks fully paid parental leave based on tenure
- 11 paid holidays
- Additional flexible paid vacation and sick leave
Company Overview
Company H1B Sponsorship