Note: The job is a remote job and is open to candidates in USA. Bottom Line is a nonprofit organization that supports first-generation and low-income students as they pursue college and meaningful careers. The Senior Manager of Program Fidelity & Implementation operationalizes program standards, monitors implementation, maintains staff-facing practice standards and curriculum, and coordinates cross-functional efforts to ensure consistent, student-centered program delivery.
Responsibilities
- Operationalize and maintain the enterprise-wide program standards and fidelity expectations set with the Managing Director grounded in research‑based and culturally responsive practice, ensuring consistent, high-quality implementation across relational, virtual, scaled, and partner‑delivered modalities
- Ensure program materials are clear, implementable, and aligned to national standards, reducing complexity for staff and partners while supporting consistent implementation
- Coordinate cross-functional alignment on model updates, partnering with Program Operations, Training & Learning, and Research, Analytics, and Evaluation (RAE) to operationalize the fidelity expectations set with the Managing Director, align on measures and data collection approaches, review implementation and outcomes insights, and ensure timely communication, training readiness, and evidence based program decision‑making
- Monitor program performance and generate actionable insights by analyzing qualitative and quantitative data; partner with the Impact team to assess effectiveness, inform strategic adjustments, and translate findings into clear decision-making and storytelling
- Ensure fidelity measures are usable, meaningful, and oriented toward improvement rather than compliance in partnership with the Program Operations team
- Operationalize the Managing Director's decisions on what must remain consistent in program delivery versus what can be adapted by program staff in a regional context and ensure these decisions are documented and monitored for effectiveness over time
- Translate the advising philosophy, model, and standards into practice expectations: what good advising looks like across the program, and what staff must know and be able to do
- Set the staff learning priorities, scope, and sequence, using fidelity and field data to target them. Partner with T&L, who designs, builds, and delivers the training
- Partner with the Training & Learning team to ensure program training initiatives align with organizational training standards, evaluation practices, learning technologies, and training governance processes
- Serve as the Subject Matter Expert for program training initiatives with the Training & Learning team. Provide content expertise, program requirements, and curriculum direction while partnering with the Training & Learning team on instructional design, training development, implementation, evaluation, and ongoing maintenance
- Own the advisor-facing curriculum: the guides and content that define what advisors do with students at each stage, grounded in the DEAL model and the Bottom Line Way
- Keep practice standards and curriculum current as the model evolves, feeding what the field and the data show back into them
- Codify the program model, standards, and curriculum into clear, usable staff-facing assets: the program hub, manuals, playbooks, and the ‘how to do the job and why’ guidance, down to the granular level
- Package and route to the right teams: Program Operations (monitoring, real-time data, intervention), Training & Learning (learning priorities and content direction), and Product / Transformation (the NPC and LMS configuration the program needs)
- Serve as the cross-functional connective tissue across these liaisons so the system stays coherent as it moves from design to delivery
- Run the fidelity loop operationally: track progress, strategize around results, and intervene or escalate when delivery drifts from the model
- Participate in facilitation of strategy and design sessions to inform evolving program strategy
- Follow trends and best practices in the field of college success and technology to support persistence efforts to inform evolving program design
- Advance Bottom Line’s mission and brand
- Maintain a “students first” perspective, actively building connections with colleagues across functions to build understanding of each other’s work, and more importantly, serve as the best possible advocate for our students and mission
- Work collaboratively with others on the National Team and with regional teams on shared projects, committees, and other opportunities
Skills
- Bachelor's degree or equivalent experience
- 6-8 years of progressive experience in program design, implementation, or fidelity in a youth-serving, education, or nonprofit setting, including experience translating a program model into practice standards and guidance that staff can follow
- Demonstrated history of leading successful program partnerships, including communicating effectively with senior leaders and nonprofit professionals to find areas of commonality and achieve shared goals
- Experience building program standards, playbooks, or practice guidance that improved consistency of delivery across sites, regions, or teams
- Unwavering commitment to quality programs and excellence in organizational and project management, with the ability to achieve strategic objectives
- Experience owning advisor- or staff-facing curriculum and practice standards, partnering with a training function on delivery rather than delivering training directly
- Excellent organization, prioritization, and follow-through; comfortable holding multiple workstreams and partner relationships at once
- Change-management orientation; able to work through evolving program requirements, platform changes, and shifting priorities
- Strong cross-functional collaborator able to partner credibly with Program Operations, Training & Learning, RAE, regional Program leadership, and national leaders
- Work authorization required
- Demonstrated commitment to Bottom Line's Mission, Vision, and Core Values
- Experience with learning management platforms (for example, Canvas LMS)
- Lived experience or deep professional relationships in first-generation college going and low-income communities
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