Note: The job is a remote job and is open to candidates in USA. Trulioo is a digital identity verification company that helps organizations onboard customers, optimize costs, and combat fraud. The Staff Engineer or Architect will design, build, and own agent systems for identity, fraud, risk, and commerce workflows, including reliable multi-step orchestration, evaluation, observability, and responsible use of AI.
Responsibilities
- Design, build, and own agent systems end-to-end - from design through production - for identity, fraud, risk, and commerce workflows. You own the eval harness and observability for what you ship, not just the happy path
- Build reliable, steerable, multi-step agent workflows that plan, execute, observe outcomes, and iteratively improve - including tool use and human-in-the-loop patterns appropriate to regulated, high-stakes decisions
- Troubleshoot novel, non-deterministic failures across models, tools, orchestration, and infrastructure. You stay calm under ambiguity, form hypotheses, instrument the system, and find the root cause
- Work in a compliance-heavy, globally regulated domain where auditability, correctness, and human oversight are features, not afterthoughts
- Set and communicate a technical vision - to teammates and to the agents you direct. You make the implicit explicit: a spec an agent can execute is a spec a teammate can trust
- Leverage AI and emerging technologies to improve productivity, streamline workflows, and identify opportunities for continuous improvement while ensuring the responsible, secure, and compliant use of AI tools
- Orchestrate AI agents in your daily work and hold the bar on what they produce. You keep a clear mental model of the system, verify what changed, and stay accountable - AI is a force multiplier, not an excuse
Skills
- • 8+ years of software engineering experience with demonstrated impact on production systems
- • Fluency using AI agents in your own engineering workflow - you can show us how you keep a mental model, verify outputs, and stay accountable while moving faster with AI
- • Demonstrated ability to own features end-to-end and communicate trade-offs clearly to both technical and non-technical stakeholders
- • Experience working on challenging, novel, or ambiguous projects where you had to define the problem, not just solve a handed-down spec
- • Hands-on experience building with LLMs - prompt engineering, RAG, tool use, and at least one agent framework (e.g. LangGraph, CrewAI, AutoGen, or similar), plus evaluation frameworks for agent behavior
- • Experience in financial services, identity, fraud, or risk domains, or other compliance-heavy environments (AML, fraud rules engines, identity graphs, risk scoring)
- • Multi-agent orchestration patterns and production-grade evaluation harnesses
- • AI observability tooling; MLOps practices (experiment tracking, model registries, feature stores)
- • Vector databases, knowledge graphs, or structured retrieval for agent memory
Benefits
- Health, dental, and vision coverage for full-time, permanent employees; specific benefits may vary by location.
- Retirement plans with company match for full-time, permanent employees; specific benefits may vary by location.
- Paid time off for full-time, permanent employees; specific benefits may vary by location.
- Parental leave for full-time, permanent employees; specific benefits may vary by location.
- An annual education & training stipend equivalent to $1,000 in local currency for full-time, permanent employees; specific benefits may vary by location.
- Flexible hybrid working environment.
- Weekly lunches, quality coffee, and regular social events.
- Parent rooms, on-site gyms, comfortable lounges, and adaptable workstations at many locations.
- Wellness workshops and events.
- Complimentary Headspace subscription.
- Employee Resource Groups providing an inclusive space, support, and community for employees of diverse backgrounds and allies.
- Remote work within North America.
Company Overview
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