Note: The job is a remote job and is open to candidates in USA. Gainwell Technologies is a healthcare technology company that helps improve the health and well-being of vulnerable populations. The Senior Manager, Engineering will lead the Maintenance & Operations organization, oversee enterprise platform stability and production support, and provide strategic leadership for migration, modernization, transformation, and operational improvement programs.
Responsibilities
- Lead the Maintenance & Operations organization, ensuring high availability, reliability, security, and operational excellence across all supported platforms and applications
- Direct Incident, Problem, Change, Release, Service Management, and Production Support functions while maintaining SLAs, KPIs, and customer satisfaction targets
- Oversee large-scale migration, modernization, and transformation programs, including planning, design, implementation, cutover, hypercare, and transition to steady-state support
- Provide strategic leadership for engineering teams responsible for product development, system enhancements, platform modernization, testing, and operational support
- Allocate resources across multiple programs and operational initiatives, ensuring delivery commitments, quality standards, timelines, and business objectives are achieved
- Collaborate with business leaders, clients, vendors, and technology teams to define requirements, evaluate solutions, and ensure alignment with organizational goals
- Drive continuous improvement through adoption of industry best practices, emerging technologies, automation, operational efficiencies, and process optimization
- Establish and maintain governance frameworks, SOPs, runbooks, support models, engineering standards, compliance controls, and risk management processes
- Provide technical leadership for solution design, troubleshooting, performance optimization, root cause analysis, and resolution of complex operational and engineering challenges
- Manage departmental budgets, financial planning, vendor relationships, workforce planning, and resource forecasting to ensure effective utilization of organizational investments
- Recruit, develop, mentor, and retain high-performing teams, fostering a culture of accountability, innovation, collaboration, and continuous learning
- Monitor technology trends, business demands, customer needs, and market developments to influence strategic planning and future-state roadmaps
- Deliver executive-level reporting and performance insights related to operational health, program status, engineering effectiveness, financial performance, risks, and strategic initiatives
Skills
- Extensive Leadership Experience: 15+ years in IT, including 8+ years in engineering, operations, and technology leadership roles
- Operations & Service Management: Proven experience leading enterprise production support teams with strong knowledge of SDLC, ITIL, and operational governance
- Transformation & Modernization: Experience supporting large scale migration, business transformation, and technology modernization initiatives
- Stakeholder & Team Leadership: Successful management of cross functional teams, vendors, and key stakeholder relationships
- Enterprise Expertise: Strong communication, problem solving, decision making, and leadership skills within highly regulated environments
- Willingness to work a flexible schedule to accommodate business needs and travel as required
- Opportunities to travel through your work (0-10%)
Benefits
- Work flexibility
- Learning and career development opportunities
- Technical credentials and certifications
- Generous, flexible vacation policy
- Educational assistance
- Comprehensive leadership and technical development academies
- Fully remote opportunity with the option to work anywhere within the United States
- Opportunities to travel through your work (0-10%)
- 401(k) employer match
- Comprehensive health benefits
Company Overview
Company H1B Sponsorship