Note: The job is a remote job and is open to candidates in USA. Allwyn Corporation is seeking an Application Support Analyst IV to support proprietary and custom application software for business and office users. The role provides production application support, investigates incidents and bugs, develops reports and data extractions, supports maintenance events, and mentors junior team members.
Responsibilities
- Provide technical application support to production application, systems and business team. Investigate incidents, interruptions or bugs in operational systems. Perform triaging and problem solving to identify issue, and implement change or workaround to ensure continued use of the application
- Develop data extractions or develop reports from requests or requirements stated by clients. Use database, report writer, data mart, or specialized applications to generate reports or analyses
- Track production issues and report periodically to group charged with monitoring uptime and efficiency of production application
- Provide support during maintenance and upgrade events
- Mentor and support junior members of the team
- Provide two tier support to applications, provide assistance to all end users, identify and resolve issues in production
- Maintain schedule jobs and perform troubleshoot on processes and resolve all issues
- Provide training to various new employees and assist with expert knowledge on production processes
- Document all production applications and resolve all application issues and answer all requests
- Monitor all performance metrics for various production systems and identify root cause for all technical issues and recommend solutions
- Participate in periodic meetings and maintain all applications for productions and plan appropriate various strategies
- Must be willing to provide on call support on a rotation basis for 24x7 support. When on call, requires off hour and weekend support
Skills
- Bachelor's degree
- 8+ years related work experience in an application/production support role
- Provide two tier support to applications, provide assistance to all end users, identify and resolve issues in production
- Maintain schedule jobs and perform troubleshoot on processes and resolve all issues
- Provide training to various new employees and assist with expert knowledge on production processes
- Document all production applications and resolve all application issues and answer all requests
- Monitor all performance metrics for various production systems and identify root cause for all technical issues and recommend solutions
- Participate in periodic meetings and maintain all applications for productions and plan appropriate various strategies
- Experience of supporting complex, multi-module, custom applications
- Experienced in troubleshooting and root-cause analysis
- Understanding of database principals and extensive hands-on experience with SQL
- Working knowledge of UNIX and networking, experience with Java based applications
- Knowledge of Operating Systems, Middleware, DB, Webservers
- Incident, Change, and Problem Management experience
- Experience with ITSM Tools (Service Now, Remedy or other ticketing tools.)
- Must be willing to provide on call support on a rotation basis for 24x7 support. When on call, requires off hour and weekend support
- ITIL Foundation Certification (Preferred.)
- Command Center experience, or experience of managing major incident events, is desirable
Benefits
- Remote work arrangement
Company Overview
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