Note: The job is a remote job and is open to candidates in USA. Cognizant is seeking a Solutions Consultant – IT Asset Management to govern ServiceNow platform operations and software license compliance. The role oversees license reconciliation, commercial governance, major incident escalation, executive reporting, and collaboration with delivery teams, vendors, clients, and leadership.
Responsibilities
- Manage and oversee ServiceNow platform operations from a business governance perspective, including license management, ticket oversight, escalation coordination, and vendor engagement with ServiceNow support teams
- Lead license reconciliation, entitlement governance, and optimization across multiple environments to ensure contractual compliance and maximize commercial value, including reclamation of underutilized assets
- Interpret customer contracts, purchase orders, and commercial agreements to define license entitlement models, consumption metrics, and compliance requirements
- Provide governance and executive oversight during Major Incidents (P1/P2), driving cross-functional escalation management and communicating business impact, risk exposure, and resolution status to leadership and key stakeholders
- Develop executive dashboards, compliance reports, and KPI scorecards, and establish Post-Incident Review processes to drive root cause accountability and continuous improvement
Skills
- 13+ years of experience managing ServiceNow environments with strong exposure to license governance, contract compliance, stakeholder management, incident governance, and operational reporting
- Strong understanding of commercial agreements, software licensing models, entitlement management, and managed services operations
- Proven ability to present operational and compliance insights to executive stakeholders and clients, with strong customer-facing communication and relationship management skills
- Experience driving cross-functional collaboration across delivery teams, vendors, customers, and leadership
- Ability to balance operational governance, commercial objectives, and customer satisfaction in a fast-paced environment
- Experience working in Managed Services Provider (MSP) environments, supporting client governance, contract compliance, and service performance management
- Exposure to software license optimization, entitlement management, and reporting frameworks, with a focus on compliance, cost optimization, and value realization
- Experience engaging with executive stakeholders and customer leadership teams, delivering operational reviews, compliance insights, and business performance reporting
Benefits
- Remote position open to qualified applicants in the United States
- Various wellbeing programs to support a healthy work-life balance
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