Note: The job is a remote job and is open to candidates in USA. Briljent is hiring a Senior Learning Consultant to support learning and training activities for a large-scale technology implementation. The role develops training strategies, plans, materials, and software learning content; facilitates remote and in-person training; and provides senior-level guidance to promote user readiness, adoption, and successful transition to new systems and processes.
Responsibilities
- Develop and maintain comprehensive learning and training plans, schedules, course outlines, and training materials
- Lead the design and development of software training and learning content for both remote and in-person delivery
- Develop training content based on system design documentation, business requirements, business processes, and new technology functionality
- Facilitate training sessions to support the implementation, adoption, and effective use of new technologies and business processes
- Provide senior-level learning and training expertise throughout the implementation lifecycle
- Collaborate closely with organizational change, project, and training teams to ensure consistent learning strategies, approaches, and materials
- Coordinate learning activities across multiple audiences, stakeholder groups, and project phases
- Partner with subject matter experts and project stakeholders to identify learning needs and ensure training content accurately reflects system functionality and business processes
- Evaluate training effectiveness through participant feedback, assessments, lessons learned, and other measures, and make recommendations for continuous improvement
- Assist with planning and executing learning activities for large-scale, complex technology implementations
- Ensure learning materials, course content, and delivery methods are standardized, accessible, and aligned with project objectives
- Provide guidance and recommendations regarding learning methodologies, instructional approaches, and training delivery strategies
- Identify potential training risks, gaps, and dependencies and work with project teams to develop appropriate solutions
- Support the development of a cohesive learning experience that promotes user readiness, adoption, and successful transition to new systems and processes
Skills
- 5+ years of experience directing or leading remote and in-person software training activities for a large, complex automated systems development or technology implementation project
- 5+ years of experience working with Child Support Programs and automated Child Support systems
- 5+ years of experience developing training plans, course outlines, and training materials based on system design documentation
- 5+ years of experience conducting training classes to support the implementation of new business processes and related technologies
- Demonstrated experience providing learning and training leadership for complex technology implementations
- In-depth understanding of Child Support Program objectives and processes, including areas such as:
- Case initiation
- Locate
- Establishment
- Case management
- Enforcement
- Financial management
- State disbursement operations
- Data analytics and reporting
- Customer service
- Federal rules and regulations
- Automated systems and software requirements
- An employee must meet these physical demands to successfully perform the essential functions of this job. Employee is regularly required to talk or hear, sit, and utilize technology tools such as a laptop computer for extended periods of time. Specific vision abilities include close vision and the ability to adjust focus
- Bachelor's degree
- Training, instructional design, or learning certification
- Experience supporting large-scale government or enterprise system implementations
- Experience designing and developing learning programs for complex business applications
- Experience working within organizational change management or user adoption initiatives
- Strong communication, organization, facilitation, presentation, and stakeholder management skills
- Ability to work independently, provide strategic recommendations, and collaborate effectively across cross-functional project teams
Benefits
- Primarily remote, with travel to Wisconsin required as the project ramps up and in-person training needs increase.
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