Note: The job is a remote job and is open to candidates in USA. Syllo develops an AI platform for managing litigation workflows. The Senior IT Administrator owns corporate IT infrastructure, including hardware, identity and access management, device provisioning, and SaaS applications, while scaling support with AI and maintaining security and compliance controls.
Responsibilities
- Own the corporate IT estate: Manage identity, endpoint devices, SaaS administration, and security posture across a distributed, multi-OS workforce
- Scale support with AI: Implement and manage AI-driven workflows to automate ticketing, self-service support, and issue reporting to ensure high-velocity resolution as Syllo grows
- Navigate AI integrations: Partner with internal teams and vendors to resolve AI integration requirements, ensuring seamless and secure adoption across our tech stack
- Drive hardware provisioning: Oversee procurement, configuration, shipping, asset tracking, and offboarding recovery so every employee has working equipment on day one
- Administer identity & access: Manage identity providers (SSO, MFA, group permissions) and streamline joiner/mover/leaver access workflows
- Maintain compliance controls: Collect and maintain audit evidence, access reviews, asset logs, and change records to support SOC 2 Type II and ISO 27001 frameworks
- Optimize the SaaS suite: Oversee application inventories, admin privileges, license utilization, and vendor renewal cycles
- Manage vendors & MSPs: Own relationships with managed service providers, hardware resellers, and software vendors to maximize service quality and cost efficiency
- Partner with Security Engineering: Deploy endpoint and identity controls aligned with security guidelines to protect corporate data
- Build clear IT documentation: Create comprehensive runbooks and documentation so IT processes are transparent, repeatable, and scalable
Skills
- Proven experience as a senior or primary owner of corporate IT in a remote or distributed tech environment
- Practical habits around using AI tools to streamline support, automate routine tasks, and troubleshoot software integrations
- Hands-on experience administering identity providers (Okta, Google Workspace, Entra ID) and device management platforms (Jamf, Kandji, Intune)
- Experience supporting SOC 2 Type II or ISO 27001 audits and a clear understanding of acceptable audit evidence
- Track record of running seamless onboarding and equipment logistics during periods of rapid hiring
- Experience managing MSP relationships, contract renewals, and vendor budgets effectively
- Ability to solve team IT challenges quickly while maintaining strong security and compliance standards politely
- 5+ years of corporate IT experience, including time as a senior or sole owner of the IT function in a fast-growing environment
- Practical experience or strong proficiency leveraging AI tools to automate IT workflows, report issues, and support team tool integrations
- Hands-on experience administering an identity provider (Okta, Google Workspace, or Microsoft Entra ID) and an MDM platform (Jamf, Kandji, or Intune)
- Proven experience supporting SOC 2 Type II or ISO 27001 compliance frameworks and audit processes
- Experience managing IT operations for a remote-first or distributed workforce
- Bachelor's degree or equivalent practical experience
- Relevant industry certifications (e.g., CompTIA, Okta, Jamf, Microsoft) are a strong plus
Benefits
- Equity options
- Medical, dental, vision, and voluntary insurance options
- Vacation, sick leave, and paid holidays
- Access to benefit counselors
- Fitness class reimbursements
- Annual learning and development budget
- Real career growth in a fast-scaling organization
- Remote work
Company Overview