Note: The job is a remote job and is open to candidates in USA. Fieldguide builds software that automates and streamlines assurance and audit work across cybersecurity, privacy, and financial audit. The Senior Implementation Consultant will deliver onboarding programs for new customers, guide adoption and value realization, build customer relationships, and coordinate with cross-functional teams to improve customer outcomes and the product roadmap.
Responsibilities
- Build trust with customers. Maintain regular engagement cadences with customers through all phases of their implementation, from sales handoff to value realization
- Guide growth. Create a plan that outlines the customer’s goals with implementing Fieldguide and activities needed to meet those goals. Maintain regular reviews during their onboarding process to track progress and adapt plans where necessary
- Build champions. Cultivate customer champions and grow their Fieldguide knowledge
- Advocate for the customer. Be the link between the customer and Fieldguide’s Engineering, Product, Design; Customer Enablement; Sales; and other cross-functional teams. Be aware of and communicate customer needs internally to help shape the product roadmap, internal processes, and future onboarding iterations
- Mitigate risks. Be proactive in identifying success risks and develop decisive action plans to mitigate them
- Measure and document progress. Document the value Fieldguide provides to our customers by detailing customer case studies, new use cases and success metrics. Track customer progress against their adoption map, and be able to plot customer value realization over time
Skills
- At least 5+ years of experience leading financial statement audits, including SOX testing, internal controls documentation, and audit methodology/workpapers review
- AND/OR 4+ years in technology consulting, customer onboarding, implementation, or similar, at a top management consulting firm (preferred) or high-growth startup. Strong consulting skills helping complex organizations succeed, with proven results driving business value for customers as their trusted advisor
- Project management proficiency with proven ability to prioritize and manage multiple customers, projects and requests with little direct oversight. You are able to professionally problem-solve, while juggling several customers
- Executive presence and ability to influence change. Demonstrated history of communicating effectively with customers and across internal teams
- AND/OR 4+ years in technology consulting, customer onboarding, implementation, or similar, at a top management consulting firm (preferred) or high-growth startup
Benefits
- Meaningful ownership
- Unlimited PTO
- 401k
- Wellness benefits, including a bundle of free therapy sessions
- Technology & Work from Home reimbursement
- Flexible work schedules
Company Overview