Note: The job is a remote job and is open to candidates in USA. Bankjoy is a fintech startup that provides digital banking products and infrastructure for community banks and credit unions. The Senior HR Manager will serve as the primary HR operator, owning onboarding, offboarding, employee relations, performance management, benefits, compliance, HR systems, and manager training across a distributed workforce.
Responsibilities
- Run a clean, consistent onboarding experience for every new hire — across US and Canadian employees and contractors — using Rippling as the system of record
- Own offboarding end to end — access revocation, device return, Carta/equity cleanup, final pay, and departing employee system removal, all tracked and completed without gaps
- Maintain employee records, org charts, and HR data in Rippling with a high standard of accuracy
- Manage benefits administration for US and Canadian employees — open enrollment, carrier coordination, employee questions, and policy accuracy
- Handle basic IT support tasks — password resets, device setup and return coordination, Google Workspace access management, and new hire hardware procurement in partnership with our IT specialist
- Own Bankjoy's SOC II HR security policy — maintaining HR evidence for our annual audit, keeping security policies current, and ensuring employee compliance with IT security requirements
- Administer Bankjoy's performance review cycles in Lattice — configuring review templates, managing timelines, supporting managers through the process, and ensuring reviews are completed on time
- Provide hands-on coaching to managers on setting expectations with direct reports, documenting performance concerns, and conducting accountability conversations — practical guidance, not just frameworks
- Support managers in building and documenting performance improvement plans (PIPs) when needed, ensuring the process is fair, consistent, and legally sound
- Track and flag performance concerns that are escalating — you are the early warning system, not the last resort
- Deliver practical, live manager training sessions on the specific capability gaps that matter most at Bankjoy: setting expectations, accountability conversations, hiring well, and retaining high performers
- Track whether training is working — follow up with managers on action items, measure behavior change, and report outcomes to the COO monthly
- Coordinate with external training providers for specialized programs (e.g., annual leadership development) — own the vendor relationship, logistics, and follow-through
- Maintain and enforce Bankjoy's HR policies — PTO submission, sick day process, remote work standards, and documentation requirements — ensuring managers and employees are following them consistently
- Serve as the first point of contact for employee relations matters — handling questions, concerns, and workplace issues with fairness, discretion, and good judgment
- Ensure Bankjoy stays compliant with employment laws
- Keep the Employee Handbook current — updating policies as laws change and communicating changes clearly to the team
- Own Rippling as the system of record — onboarding/offboarding workflows, automations, reporting, and data integrity
- Manage Lattice for performance reviews, 1:1 tracking, and employee development records
- Support recruiting coordination in Ashby — interview scheduling, candidate communications, offer letter logistics — in partnership with the Senior Talent Acquisition Partner
- Comfortable learning and operating new tools without needing IT support for every step — you figure things out
- Prepare comp recommendations for new hires and promotions with market benchmarks and internal equity checks — grounded in Bankjoy's budget reality, not just market ideals
- Administer the annual compensation review process — pulling data, flagging equity issues, and presenting costed options to the COO
- Manage benefits renewals and open enrollment for US and Canadian employees — coordinating with carriers and ensuring employees have what they need
Skills
- • 5–8 years of HR experience in a hands-on generalist or HR manager role — at a startup, scaleup, or similarly lean environment where you owned multiple functions simultaneously
- • Genuinely hands-on by nature — you find satisfaction in doing the work well, not in delegating it. You don't need a team under you to feel effective
- • Strong working knowledge of Canada and US employment law basics across a distributed workforce
- • Proven experience with performance management — you have had the difficult conversations, written the PIPs, and supported managers through terminations
- • Tech-savvy and systems-oriented — you pick up new HR tools quickly, build Rippling automations without being asked, and maintain clean data without being reminded
- • Experience with onboarding and offboarding at scale — you have built the checklists, run the process, and closed the gaps
- • SOC II or similar compliance experience — you understand what HR evidence looks like for a security audit and can own it independently
- • Strong employee relations instincts — you know how to handle a sensitive situation with discretion, care, and good judgment
- • Excellent organizational skills — you run multiple things simultaneously without dropping balls, and you follow through without being chased
- • Comfortable with IT basics — password resets, Google Workspace administration, device coordination. You are not intimidated by these tasks
- Job Location: 1. United States 2. Canada
- • Experience at a fintech, SaaS, or technology company — ideally one that was Series A to Series C stage
- • Experience supporting a US and Canadian distributed workforce simultaneously
- • Familiarity with Rippling, Lattice, Ashby, Checkr, or Vanta
- • CHRP designation or equivalent Canadian HR certification
- • Experience coordinating with external training vendors for manager development programs
Benefits
- Performance Bonus: Up to 10% of base salary annually
- Stock options at a well-funded startup
- 100% of medical, dental, and vision premiums covered for individuals on the base plan, with significant contributions toward all other plan options (USA)
- 100% of extended medical, dental, and vision premiums covered for you and your family under the single, comprehensive plan (Canada)
- Retirement plan with 4% company matching
- 8 weeks paid parental leave for birthing parents, 4 weeks for non-birthing
- 3-5 weeks PTO depending on tenure
- 5 health days
- 15 holidays
- End of year shutdown
- Remote first culture
Company Overview