Note: The job is a remote job and is open to candidates in USA. Milliman is a respected consultancy that provides data-driven software-as-a-service (SaaS) products for the insurance and health IT sectors. The Senior Customer Service Administrator will interact with customers to handle disputes regarding incorrect information, ensuring timely responses and resolution of issues while maintaining detailed case information.
Responsibilities
- Respond to applicants’ questions via phone and email in a timely manner
- Review Fair Credit Reporting Act (FCRA) reports and work closely with consumers to identify, reinvestigate, and resolve disputes within an allotted timeline
- Correct erroneous reports
- Coordinate with insurance clients to ensure updated information is received
- Track all related case information in Salesforce
- Responsibilities will expand to other tasks and projects as your experience and knowledge increases
Skills
- High school diploma or GED required
- Intermediate proficiency in Microsoft Word, Excel, and Outlook
- Minimum of 5 years of customer service experience, preferably in a phone-based environment
- At least 5 years of administrative experience
- Bachelor's degree
- Experience using Salesforce to locate and record information
- Familiarity with the insurance industry
- Proficiency in Spanish, including speaking and translation skills
Benefits
- Medical, Dental and Vision – Coverage for employees, dependents, and domestic partners.
- Employee Assistance Program (EAP) – Confidential support for personal and work-related challenges.
- 401(k) Plan – Includes a company matching program and profit-sharing contributions.
- Discretionary Bonus Program – Recognizing employee contributions.
- Flexible Spending Accounts (FSA) – Pre-tax savings for dependent care, transportation, and eligible medical expenses.
- Paid Time Off (PTO) – Begins accruing on the first day of work. Full-time employees accrue 15 days per year, and employees working less than full-time accrue PTO on a prorated basis.
- Holidays – A minimum of 10 paid holidays per year.
- Family Building Benefits – Includes adoption and fertility assistance.
- Paid Parental Leave – Up to 12 weeks of paid leave for employees who meet eligibility criteria.
- Life Insurance & AD&D – 100% of premiums covered by Milliman.
- Short-Term and Long-Term Disability – Fully paid by Milliman.
Company Overview