Note: The job is a remote job and is open to candidates in USA. Sovos is a global provider of tax, compliance, and trust solutions and services. The Senior Compliance Services Operations Representative delivers tax compliance services to large and complex clients, manages regulatory and client issues, supports internal teams, and drives process improvements using technology, AI tools, and automation.
Responsibilities
- Deliver client services utilizing Sovos' Tax Information Reporting (1099), Affordable Care Act (ACA), Sales and Use Tax Reporting, Foreign Account Tax Compliance Act (FATCA), Unclaimed Property, and/or Certificate Management software
- Ensure compliance with applicable taxing authorities -- including the IRS and state and local governments -- and client-specified procedures by adhering to internal policies
- Identify, prioritize, and resolve client issues; coordinate with appropriate internal departments to provide timely responses and solutions
- Provide guidance and support to Compliance Services Associates and Representatives in building domain expertise and resolving client issues
- Maintain goals and key measures to ensure progress and alignment with desired business outcomes for clients
- Identify process improvement and standardization opportunities; offer suggestions to build internal efficiencies, reduce risk, and lead internal improvement initiatives
- Foster continuous improvement efforts; contribute ideas and feedback to generate innovative solutions for ongoing company enhancements
- Develop reusable documentation and training materials; facilitate training sessions
- Work with clients and federal, state, or local jurisdictions to investigate complex issues and negotiate solutions
- Leverage AI tools and automation to streamline day-to-day workflows and improve output quality; apply critical judgment to review, validate, and refine AI-generated content for accuracy, relevance, and alignment with Sovos standards
Skills
- Experience delivering tax compliance or client services in a complex, deadline-driven environment
- Familiarity with tax information reporting, ACA, sales and use tax, FATCA, unclaimed property, or certificate management
- Strong project management skills with the ability to manage multiple client priorities simultaneously
- Excellent problem-solving skills and the ability to navigate complex client issues with a consultative approach
- Ability to mentor and support junior team members, fostering a collaborative team environment
- Proficiency with technology platforms, including software applications relevant to tax compliance services
- Commitment to data privacy and confidentiality; understanding of protocols around personally identifiable information (PII)
Benefits
- Flexible Time-Off
- Comprehensive Health, Dental and Vision benefits
- 401(k) with employee sponsored match
- Bi-Weekly Meeting Free Days
- Mentoring Programs
- Globally recognized Training and Development programs
- Tuition Reimbursement
- Time off to Volunteer
- Charitable Giving Match
Company Overview