Note: The job is a remote job and is open to candidates in USA. ITC Federal connects technology advancements in automation, AI, customer experience, and financial services to solve government mission challenges and support national security. The Cloud Engineer II supports secure cloud-based IT infrastructure for DHS/ICE by administering Linux systems, managing AWS and Azure environments, developing Ansible automation, troubleshooting issues, and improving system performance, processes, and security.
Responsibilities
- Manage cloud-based IT system infrastructure and processes
- Provide second-level problem diagnosis and resolution of issues
- Support the implementation, troubleshooting, and maintenance of customer IT systems
- Operate master consoles to monitor the performance of networks and computer systems
- Coordinate computer network access and use
- Coordinate with other engineering groups to ensure proper network operation and subnets
- Perform Linux administration support activities
- Develop, code, test, and debug new Ansible Playbooks and recipes, or enhancements to existing software
- Analyze system scans and remediate findings and POA&Ms
- Coordinate configuration changes, installs, and upgrades with application owners — including planning, scheduling, status reporting, and adherence to company change control procedures
- Lead third-party team coordination, communication, and audit review of installed environments and processes
- Create and maintain support documentation and written procedures for routine and non-routine tasks
- Supervise junior staff, as assigned
Skills
- Minimum of 5–7 years of experience in installation, configuration, and administration of UNIX/Linux based systems in a large environment
- Experience supporting and securing cloud-based systems in AWS and Azure
- Experience with implementation and configuration of Kion
- Experience requesting and installing secure certificates, enabling Global Security using LDAP registry, and setting up SSO using SPNEGO and SAML
- Good UNIX shell scripting skills, with exposure to emerging DevOps tools such as Ansible
- Ability to evaluate new products and technologies and provide recommendations to enhance the current environment
- Advanced troubleshooting skills, including analyzing log and trace files, opening service requests, collecting documentation, working with vendors, and driving problem resolution
- Strong knowledge of security standards and hardening requirements such as DHS 4300A, DoD STIG, and FISMA requirements
- Able to work and interact with others in a structured team environment
- Ability to work with all levels of staff within and outside of IT and outside the organization
- Self-starter able to work independently but comfortable working in a team environment; requires limited supervision and strong time management skills
- Strong verbal and written communication skills, including a demonstrated ability to communicate technical issues to a nontechnical audience
- Independent problem solver with strong troubleshooting, decision-making, and analytical skills
- Accuracy and attention to detail, with strong organizational skills
- Flexibility and adaptability to handle competing work demands; dependable and flexible when necessary
- Ability to obtain and maintain a DHS Public Trust clearance
- Candidate must be able to function in general office environment
- Certifications in **AWS, Azure, Ansible**, or other DevOps stack technologies
Benefits
- Health, Dental and Vision
- 401(k)
- Tuition Reimbursement
- Flexible Spending Account (FSA)
- 11 Paid Federal Holidays
- 3 weeks' Paid Time Off
- Remote work
Company Overview