Note: The job is a remote job and is open to candidates in USA. Vetcove is a mission-driven company modernizing veterinary software and the animal health industry through procurement, ecommerce, and practice management platforms. The Associate Account Manager supports key brand partnerships by managing client relationships, coordinating marketing campaign execution, analyzing performance, and delivering actionable insights and recommendations.
Responsibilities
- Act as the main point of contact for all client day-to-day communication and oversight
- Collaborate with the Senior Partner Account Manager on recurring client tasks
- Project manage campaign execution to ensure all campaign requirements and timelines are met
- Generate and analyze detailed campaign reporting; provide detailed insights and analysis for clients and suggest optimization strategies for increased performance
- Work collaboratively with data scientists and other account managers to craft narratives and prove customer value through comprehensive business reviews and strategic touch-points, both over the phone and through on-site meetings
- Educate and guide new and existing clients on best practices, on-board new clients and proactively address areas where improvement is needed
- Nurture relationships to be sure they understand Vetcove’s value and how we can fit into long term strategy
Skills
- 1+ Years in account management
- Exceptional verbal, written, and presentation skills
- Excellent time and process management skills
- Strong analytical skills
- Experience in developing client facing reports with actionable insights and recommendations
- Experience in developing and presenting data analyses and partner business reviews
- Experienced in compiling, documenting and communicating client requirements to internal stakeholders (e.g., Finance, C-Suite, Engineering)
- Strong working knowledge of entire Microsoft Office suite, with an emphasis on PowerPoint and Excel
- Interest in client relationship building and willingness to travel for client-facing events
- A strong desire to learn and define an emerging function in a rapidly growing and dynamic startup environment
- Experience in Tableau or other database visualization tools La plus but not required
Benefits
- 100% remote within the USA
- Medical, Dental, and Vision Insurance
- Automatic 401k contribution
- Employee referral program
- At home office set up
- Bi-annual company retreats
- Open vacation policy
- Equity
- Monthly team events
Company Overview