Note: The job is a remote job and is open to candidates in USA. ComPsych is seeking a Senior Clinical Data Analyst to lead its clinical outcomes and client experience measurement program. The role develops scorecards, reporting infrastructure, survey systems, and analytical methodologies; analyzes trends and provider network performance; and delivers actionable insights to improve clinical quality, service delivery, and customer value.
Responsibilities
- Administer ongoing collection of clinical outcomes and client experience data across ComPsych's domestic and global service lines, including international intake centers and global partners
- Build and maintain the survey platform(s) used to field outcomes and experience surveys, including survey construction, routing logic, and data integrity
- Identify, gather, and consolidate data from multiple, disconnected sources (e.g., client surveys, digital assessments, live intake assessment metrics) into a unified reporting structure
- Define and build calculation methodologies for clinical outcome and experience measures (e.g., PHQ-9, GAD-7, WOS, WAI, and Functioning for outcomes; CSAT and NPS for experience)
- Design and develop scorecards and reporting frameworks to track clinical outcomes and client experience, where none currently exist
- Own and maintain a standard suite of recurring outcomes and experience reports for clinical and operations leadership
- Analyze trends, anomalies, and insights across outcomes and experience measures to inform service delivery, customer-facing impact reports, and strategic research questions related to behavioral health trends, service outcomes, or product development
- Combine outcomes and experience data with provider network data (e.g., responsiveness, session patterns, assignment success rates, quality audits) to identify performance gaps and drive improvements in external network quality
- Collaborate with the clinical research team on ad hoc research projects, white papers, and thought leadership initiatives
- Support the leadership team in driving continuous improvement of clinical workflows and programs, and identifying opportunities for operational efficiency and clinical innovation using internal and industry benchmarks
- Perform other duties and responsibilities as assigned
Skills
- * Bachelor's degree required
- * 5+ years of experience in research, analytics, or data-driven quality improvement, preferably in a clinical, behavioral health, or healthcare environment
- * Strong knowledge of statistical methods and data interpretation in applied research settings
- * Proficiency with Microsoft Office and Power BI required
- Experience with SPSS or similar analytics platforms is a plus
- * Experience with survey platforms such as Alchemer or LimeSurvey, including survey build, logic/routing, and data export
- * Demonstrated ownership of deliverables from data collection through final reporting, including proactive communication of timelines, risks, or data limitations to stakeholders
- * High attention to detail and accuracy in data handling, analysis, and reporting
- * Ability to work independently and collaboratively across cross-functional teams
- * Ability to distill complex data into clear, actionable insights for clinical and non-clinical stakeholders
- * Strong organizational and project management skills, with the ability to manage multiple priorities and deadlines
- * Excellent interpersonal and communication skills
- * Consistent and reliable high-speed internet and workspace free from distraction, disruption, or noise is required
- * Ability to be present on camera during work-related trainings, meetings, and/or events
- * Must be able to sit or stand at a desk for prolonged periods while working on a computer
- Master's degree preferred in statistics, public health, psychology, data science, or a related field
Benefits
- Full benefits package, including Paid Time Off (PTO), medical, dental, vision, 401(k) with match, robust EAP, wellness program, and much more
- Remote work arrangement
Company Overview