Note: The job is a remote job and is open to candidates in USA. ComPsych is seeking a Senior Account Manager to manage relationships with large, complex managed care and behavioral health customers. The role focuses on customer satisfaction, account retention and growth, service delivery, upselling, project management, reporting, and resolving customer concerns.
Responsibilities
- Manage the overall customer satisfaction and profitability of many of ComPsych’s largest customers, including managed care accounts
- Retain and grow your book of business by meeting customer satisfaction ratings and identifying upsell opportunities
- Demonstrate a thorough understanding of your customers' business, human capital and benefits concerns
- Appropriately position ComPsych's value proposition with beneficial solutions to meet your customers' needs
- Provide project management, communication strategy development, internal staff training and customer staff training to newly implemented accounts
- Establish a strong relationship with your wholesale business partners and work with those partners on opportunities for product enhancements, marketing strategy and upsell opportunities
- Investigate, track and resolve customer and client concerns
- Prepare utilization, related analyses and trend reports to evaluate and proactively recommend improvements
- Establish and build strong working relationships with ComPsych’s business leaders and your team members
- Perform other duties as assigned
Skills
- BS/BA required
- Experience providing strategic account management to large, complex accounts required
- Account management experience in insurance, benefits, healthcare or human resources-related services required
- Proven track record of successfully selling additional service lines to current customers
- Project management, critical thinking skills and strong attention to detail required
- Stable work history required
- Computer literacy in Microsoft Office Suite required
- Travel as necessary to meet with new and existing customers (approximate travel required is 25%)
- Consistent and reliable high-speed internet and workspace free from distraction, disruption, or noise is required
- Ability to be present on camera during work-related trainings, meetings, and/or events
- Must be able to sit or stand at a desk for prolonged periods while working on a computer
- Master's degree preferred
- CRM experience a plus
Benefits
- Paid Time Off (PTO)
- Medical
- Dental
- Vision
- 401(k) with match
- Robust EAP
- Wellness program
- Remote
Company Overview