Location: Remote within Shentel’s footprint in Virginia, West Virginia, Pennsylvania, Maryland, Kentucky, and Ohio
Schedule: Full-time
What You’ll Do:
- As a Customer Service Representative, you’ll be the first point of contact for customers—helping solve problems, answer questions, and identify opportunities to deliver additional value.
- This role combines customer service and sales, giving you the ability to directly impact both customer experience and your earning potential.
Compensation & Earning Potential:
- Base Pay: $15+ per hour
- Commission Opportunity with Multipliers
- Estimated Total Earnings: $42,000–$60,000+ annually
- Top Performers earn around $80,000 - $100,000 annually
Schedule Expectations:
- We know that work-life balance is important to you and your family!
- Monday–Friday: 10:30 AM – 7:00 PM
- Around every 4th Saturday required, 8:30 AM – 5:00 PM, with a day off during the same week
- Overtime required monthly with the opportunity for additional overtime
- Schedules are provided in advance
- Remote Work Expectations; Dedicated, private workspace required
- High-speed wired internet (no Wi-Fi-only or satellite connections)
- Company-provided equipment
- Paid training with full attendance required
What We’re Looking For:
- 1+ year customer service or call center experience
- Strong communication and problem-solving skills
- Ability to navigate multiple systems and handle high call volume
- Comfortable identifying sales opportunities while supporting customers
- Self-motivated and able to work independently
Why Join Us:
- Robust earning potential
- Competitive benefits: 401k contribution and match, medical, dental, vision, life insurance, PTO, and holidays
- Paid training and ongoing development
- Supportive team environment
- Opportunity to grow into advanced roles
- Discounted Shentel services in specific areas
Our Mission:
- We’re committed to delivering exceptional service while keeping our communities connected. Every interaction matters—and you’ll play a key role in making that happen.
- Shentel shows industry-leading customer satisfaction; our service speaks for itself.
- We offer our employees a competitive benefits package and a winning culture.
- With over 100 years of history and growth, Shentel continues to lead the way.
- Apply with us today to learn more!