Note: The job is a remote job and is open to candidates in USA. R1 RCM provides technology-driven solutions that improve the patient experience and financial performance of hospitals, health systems, and medical groups. The Senior Benefits Analyst manages health and welfare benefit programs, including compliance, vendor management, reporting, employee communication, and education. The role also conducts benefits research and data analysis, oversees integrations and audits, and develops process improvements and recommendations.
Responsibilities
- Become a subject matter expert on all R1 benefit programs and insurance plans, including health, life, disability, retirement savings, wellbeing, voluntary plans, and spending accounts
- Manages compliance calendar and assists with or coordinates completion of activities in a timely manner throughout the year
- Recommends and develops communications strategy and materials in collaboration with the Communications team to promote benefit and wellness programs, increase utilization or engagement, seek feedback, enhance resources, and educate Associates at all levels of the organization to improve understanding, awareness, and appropriate utilization of available benefits and tools
- Comfortable explaining and occasionally doing presentations to Associates about benefit programs – strong customer service mindset
- Resolves complex, non-routine benefits issues
- Provides project management support for benefit-related projects
- Remains current on regulatory and legal updates and actively reviews them to assist in determining which actions may be required by R1. Seeks an understanding of the implications for R1, any options available for compliance, and develops recommendations for approval
- Works closely with third-party vendors and internal IT teams to identify system requirements, ensure compatibility and functionality, and ensure that all electronic files are sent to vendors with accurate data and in a timely manner
- Assists in troubleshooting and resolving electronic file (integration) issues, and oversees enhancements or changes to ensure data integrity, accuracy of plan administration, and completeness
- Subject matter expert of Workday benefit-related configuration, vendor integrations, and new program implementations. Oversees accurate setup and maintenance in these areas with support from our HR Technical team
- Leads effort to improve new Associates onboarding experience, as it relates to benefits, to ensure understanding of the available benefit options, enrollment access, and resources
- Periodically audits benefit enrollment records against carrier records to ensure accuracy. Coordinates resolution of discrepancies and follows through to ensure completion
- Periodically audits invoices for accuracy and to ensure appropriate premium payments in accordance with contract terms and enrollment numbers
- Regularly audits payroll benefit deductions for accuracy and coordinates corrections
- Interprets and explains R1 benefits and policies in clear, non-technical language that will be understandable to Associates at all levels of the organization. Responds to Associate inquiries accurately, timely, and professionally
- May collaborate with consultants, benefit vendors, and third-party administrators to evaluate existing benefit programs and utilization and propose changes. May assist in conducting focus groups or developing survey questions to gather feedback from Associates
- Assists with Open Enrollment coordination, communications, and related activities, including renewal of plans, updates to documentation, overseeing carrier integration changes, testing of enrollment workflow, and reporting
- Prepares reports and conducts analysis to provide information for decision-making, audits, benefits administration issues, or other ad hoc requests
- Proactively seeks opportunities for efficiency, improvement, and harmonization and makes recommendations
- Investigates issues to determine root cause and develops solutions to prevent recurrence
Skills
- Minimum of 4 years of experience
- At least 2 years of experience are specifically related to the responsibilities of this role
- Prior experience and basic working knowledge of Workday (including payroll deductions and integrations), and basic reporting preferred
- Experience with benefits administration services and systems preferred
- Experience conducting benefit presentations, benefit fairs, or Associate onboarding sessions virtually
- Bachelor's degree. Equivalent experience will be considered in lieu of a degree
- Certified Employee Benefits Specialist (CEBS) preferred
- Intermediate skills in Excel, which include performing VLOOKUP's, creating pivot tables, and manipulating data in various formats
- Basic working knowledge of group insurance plan processing and administration, both self-insured and fully insured designs
- Demonstrated experience overseeing system configuration, interfaces, and performing implementations and change management for an HRIS system and/or new benefit programs, including coordinating with IT/Technical or other internal and vendor teams to succeed
- Must be self-motivated, collaborative, solutions-driven, and confident, taking initiative with little direction
- Ability to handle sensitive information relevant to health care and other confidential issues with discretion and care, and in compliance with HIPAA and other regulatory or policy requirements
- Ability to learn quickly, understand and apply complex rules, procedures, regulations, and guidelines
- Benefits Compliance Knowledge
- Data Analysis and Reporting
- Project Planning and Coordination
- Benefits Communication and Education
- Attention to Detail
- Customer Service
- Process Improvement
- Prior experience and basic working knowledge of Workday (including payroll deductions and integrations), and basic reporting preferred
- Experience with benefits administration services and systems preferred
- Certified Employee Benefits Specialist (CEBS) preferred
Benefits
- Eligible to participate in the annual bonus plan at a target of 10.00%
- Opportunity to constantly learn, collaborate across groups and explore new paths for your career
- Competitive benefits package
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