Note: The job is a remote job and is open to candidates in USA. The Texas Department of Family and Protective Services works to keep children and vulnerable adults safe through investigations, services, and referrals. The Business Analyst III will support the Case Management Transformation Program and Comprehensive Child Welfare Information System modernization initiative through business process analysis, requirements development, solution design, stakeholder coordination, and implementation readiness activities.
Responsibilities
- Participate as an active member of the CMTP project team throughout the duration of the project (Project is slated to end FY 2032)
- Analyze current child welfare business processes and support future-state process design
- Contribute subject matter expertise to requirements development, solution design, and system reviews
- Review project documentation, vendor deliverables, and solution concepts for alignment with DFPS program and operational needs
- Collaborate with DFPS program staff, IT teams, and vendors to support implementation readiness activities
- Provide input on risks, dependencies, and operational impacts related to system modernization
- Support cross-functional coordination between business and technical stakeholders
- Attend conferences, consult with counterparts at other agencies, conduct research online, and follow emerging trends to ensure that business practices are efficient, effective, and contemporary, meeting current industry standards
- Evaluate business operations, identify opportunities for improvement, and design and recommend solutions to improve business operations through policy development and revision, proposals, and reviews with division leadership
- Collaborate with stakeholders to plan and evaluate internal functions, program activities, business development strategies, and technical processes to ensure business needs are met
- Collaborate with users and team members to understand and document business processes and provide training on business solutions, applying change management principles
- Communicate planning and key decisions by program and IT leadership and management to appropriate audiences
- Work with internal and external stakeholders to align technology solutions with business strategies
- Contribute to the business case process and develop corresponding documents as required
- Ensure stakeholders’ expectations are met and identifies and resolves disconnects through negotiation or governance mechanisms
- Develop and coordinate other special projects and perform other duties as assigned
Skills
- * DFPS policies, practices, and workflows
- * DFPS organizational structure, business processes, and service delivery environment
- * Knowledge of current DFPS applications
- * Familiarity with *Child Care Investigation Division* operations within the assigned area of responsibility
- * Strong communication skills and the ability to communicate with all stakeholder audiences to include technical, non-technical, management, executive staff, internal and external stakeholders
- * Business process analysis and documentation
- * Ability to translate program needs into clear business or functional requirements
- * Strong written and verbal communication skills
- * Ability to review and evaluate system designs and project deliverables
- * Ability to cross collaborate with program, technical, and vendor teams
- * Ability to work effectively in a large, complex organizational environment
- * Ability to manage multiple priorities and adapt in a fast-paced project setting
- * Ability to analyze problems, identify risks, and recommend practical solutions
- * Proven ability to contribute as a collaborative team member on large-scale, multi-program IT initiatives
- * No licensure, certification, or registration is required for this position
- * Bachelor's degree from an accredited college or university, or equivalent professional experience may substitute for formal education on a year‑for‑year basis. (Example: Four years of relevant experience may substitute for a bachelor's degree, and vice versa.)
- * Minimum of five (5) years of overall DFPS experience, with most recent being in the previous two (2) years
- * Work history in Child Care Investigation Division (Daycare and/or Residential) for a minimum of 2 years
- * Experience managing others at DFPS
- * Experience participating in business process, system, or IT modernization initiatives
- * Experience with collaborating across program and technical teams
- * Relevant certifications (e.g., project management, business analysis, or CCWIS-related training) are preferred but not required
- * Experience working on large-scale IT or system modernization projects
- * Experience supporting design, implementation, or readiness activities for technology solutions in child welfare or human services environments
- * Knowledge of federal CCWIS requirements and guidance
Benefits
- 100% paid health insurance for you, and 50% paid for eligible family members
- Retirement plans with lifetime monthly payments after five years of state service, plus options to save even more with 401(k) and 457 plans
- Paid vacation, holidays, and sick leave
- Optional dental, vision, and life insurance
- Flexible spending accounts for added tax savings on health and dependent care
- Employee discounts on things like gym memberships, electronics, and entertainment
- You also might qualify for Public Service Loan Forgiveness, which could help you pay off federal student loans faster.
- Eligible for Telework
Company Overview