Note: The job is a remote job and is open to candidates in USA. Domestic & General is a company with a 100-year legacy looking to expand its horizons. They are seeking a Senior Analyst – Strategic Analytics to turn complex call centre data into actionable insights that drive revenue growth and improve customer outcomes.
Responsibilities
- Identify and unlock opportunities to improve conversion, revenue per call and operational efficiency
- Translate complex data into clear recommendations that influence commercial and operational decisions
- Lead analytical projects from insight to measurable business outcomes
- Partner with operational leaders to improve performance and customer experience
- Design and optimize test-and-learn initiatives that drive commercial uplift
- Shape KPI frameworks and reporting that support better decision-making
- Support adoption of advanced analytics and AI-driven insights
- Champion evidence-based decision making across the business
- Influence cross-functional stakeholders around performance priorities
- Track and demonstrate the impact of key initiatives
Skills
- Experience in commercial analytics, BI, revenue optimization or similar
- Strong SQL and Python or R capability
- Advanced analytical and problem-solving skills
- Power BI or equivalent dashboarding expertise
- Ability to communicate complex insights clearly
- Strong stakeholder management and influencing skills
- Customer operations or call centre analytics experience
- Exposure to experimentation or AI-enabled solutions is beneficial
Benefits
- Hybrid/ Remote Options both available
- Permanent
Company Overview