Note: The job is a remote job and is open to candidates in USA. Domestic & General is hiring an Analytics Manager for their US Growth & Strategic Analytics team. In this role, you will shape how customer performance is measured and improved throughout the customer journey, working closely with various leaders to turn data into strategic actions that enhance customer and commercial outcomes.
Responsibilities
- Build the performance framework that defines and measures customer success across the US business
- Create a single source of truth for customer metrics, reporting and business performance insight
- Identify the key drivers of customer outcomes and convert analysis into clear commercial recommendations
- Influence strategic priorities through evidence-based insight and robust decision support
- Partner with operational, technology and customer experience leaders to improve customer journeys
- Lead high-value analytical initiatives that deliver measurable customer and business impact
- Develop meaningful KPI dashboards and performance views that drive accountability
- Support AI and automation initiatives by identifying opportunities to improve customer and operational outcomes
- Challenge assumptions, uncover root causes and help leaders focus on what matters most
- Embed a culture of data-driven decision making across customer operations
Skills
- Experience in customer analytics, commercial analytics, BI or decision science
- Advanced SQL and Python or R capability
- Strong Power BI or data visualisation expertise
- Experience building KPI frameworks, performance models or executive reporting
- Excellent stakeholder management and influencing skills
- Ability to translate complex data into clear business actions
- Strong commercial awareness and problem-solving capability
- Experience within customer operations, contact centres or customer experience environments
Benefits
- Location: US Based flexible on location – Hybrid/Remote Options Available
- Contract Type: Permanent
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