Note: The job is a remote job and is open to candidates in USA. Komatsu develops and supplies technologies, equipment, and services for construction, mining, industrial, and related markets. The Senior Account Manager - Attachments role manages customer and distributor relationships, coordinates parts, components, services, technical support, contracts, and warranty activities, and develops sales and field service business in the U.S. market.
Responsibilities
- To be key contact person for assigned dealer and customer accounts in relation to all matters such as products, parts and parts planning, availability issues, invoicing, meetings and contract matters
- To maintain a trusting business relationship and to provide key liaison role between the dealer, customer and factories
- Ensure dealer and external customer expectations are met (i.e. parts, equipment availability, etc.)
- Develop contingency plans for addressing critical shortages quickly and cost effectively
- Accountability for all operational processes related to role and delivering performance on budget
- Represent the corporate view in supporting and enabling the consistent application of all processes, policies and guidelines
- Support the Attachments management team to ensure that a collaborative environment flourishes, that integrates sales, service, parts and support groups in reaching organizational goals
- Offer technical assistance and deliver the dealer’s and customer’s requirement of technical assistance to appropriate service representatives at factories in an effort to accommodate the customer’s needs
- Gather and present information to the dealer and customer
- To assist and provide support for the dealer’s and customer’s attachment projects
- To develop and maintain key metrics and practices to identify opportunities for the d e al er and customer
- Negotiate and administer contracts with dealer partners
- Work with internal departments/personnel and the de al er’ s/ customer’s maintenance planners to manage parts planning function for the customer
- Ensure parts are available and delivered on time for the dealer/customer as required for planned and unplanned outages
- Facilitate on site parts planning and review planning of forecasted benchmark components
- Review and submit Warranty Claims on the dealer’s behalf, coordinating with factory technicians and Product Support Managers
- Provide quotations for products, contract or parts supply when required
- Other duties, as assigned
Skills
- General Heavy Equipment and attachment specific knowledge, with basic mechanics, hydraulics and electric knowledge
- 5 + years of parts and/or operations experience in a leadership role, with continuously expanding professional experience
- Proven and demonstrated ability to establish strong relationships with key stakeholders, both internally and externally
- Proven and demonstrated leadership skills with a strong ability to communicate at multiple levels
- Strategic thinker - strong ability to see opportunities and ability to convert into added value proposal for our clients
- Superior interpersonal and communication skills with ability to connect with a variety of stakeholders at multiple levels
- Verbally presents messages in a clear, concise manner
- SAP and solid MS office skills (Word, Excel, PowerPoint, Project)
Benefits
- Health benefits: Medical, dental, vision, HSA, wellness programs, etc.
- 401k and/or employee savings programs
- Employee time off (vacation and designated holidays)
- Employee and family assistance programs
- Disability benefits
- Life insurance
- Employee learning and development programs
Company Overview