Note: The job is a remote job and is open to candidates in USA. Cherokee Nation is seeking a Salesforce-certified consultant to support a USCIS initiative. The role leads Salesforce implementations, gathers and translates stakeholder requirements, designs scalable solutions, and oversees configuration, testing, deployment, automation, data, and security models.
Responsibilities
- Lead end-to-end Salesforce implementations across Public Sector Solutions (PSS), Service Cloud, Sales Cloud, Marketing Cloud, and Nonprofit Cloud
- Provide technical and functional leadership to cross-functional project teams; mentor junior consultants and contribute to internal best practices, accelerators, and solution frameworks
- Design and implement automation using Flow, Approval Processes, Einstein features, and other declarative tools; optimize business processes to reduce manual work and improve operational efficiency
- Ensure automation is scalable, maintainable, and aligned with governance and compliance standards
- Partner with stakeholders to validate designs via prototypes and iterative feedback cycles
- Facilitate discovery sessions and stakeholder workshops to capture business, functional, and technical requirements; translate needs into solution designs, user stories, and implementation roadmaps
- Serve as a strategic advisor on Salesforce platform capabilities, architecture, and optimization opportunities
- Design scalable data and security models, and automation frameworks aligned to federal requirements
- Configure and customize Salesforce using declarative tools and best-practice architecture patterns
- Performs other job-related duties as assigned
- Performs other duties as may be assigned
Skills
- Must be a US Citizen
- 4 years of hands-on Salesforce consulting or implementation experience; minimum 7 years of overall professional experience
- Strong business analysis skills; lead client discovery, requirements definition, user stories, and acceptance criteria
- Advanced proficiency with Salesforce automation, especially Flow; experience designing production-grade UI in Lightning and Experience Cloud
- Track record delivering complex, multi-stakeholder Salesforce programs
- Salesforce Certified Administrator, Platform App Builder, plus one or more Consultant-level certifications (Sales, Service, Experience, or Marketing Cloud) required
- Familiarity with integrations and APIs; capable of guiding technical integration approaches
- Bachelor's degree required
- Eligible to obtain and maintain a Government Public Trust Clearance; U.S. citizenship required
- Experience with Agile software development methodologies
- At least 4 years building Salesforce business process models, writing acceptance criteria, and designing user interfaces for production systems
- Salesforce Certified Administrator
- Platform App Builder
- One or more Consultant-level certifications (Sales, Service, Experience, or Marketing Cloud) required
- Additional certifications preferred: Advanced Administrator, Marketing Cloud, OmniStudio, and PSS
Benefits
- Up to a 6% 401(k) company match to help you build long-term financial security
- Paid time off as part of our comprehensive benefits package, so you have the flexibility to rest, recharge, and enjoy what matters most
- Medical, dental, and vision insurance, plus prescription drug coverage
- Basic life and AD&D insurance, with supplemental life options
- Short-term and long-term disability coverage
- Paid holidays
- Employee Assistance Program (EAP)
- Flexible Spending Account (FSA) and Health Savings Account (HSA) options
- Professional development, training, and certification support
- Voluntary benefits including accident, critical illness, and identity theft protection
Company Overview