Note: The job is a remote job and is open to candidates in USA. Wolverine Worldwide is a global footwear and apparel company with a portfolio of iconic consumer brands. The Salesforce Commerce Cloud Administrator will oversee the day-to-day administration, maintenance, security, and reliability of Salesforce Commerce Cloud and integrated applications supporting the company’s e-commerce operations. The role will collaborate with Marketing, IT, Product, and brand teams to configure platforms, improve performance, maintain data integrity, and support business needs.
Responsibilities
- Serve as a system administrator for our portfolio of B2C Salesforce Commerce Cloud (Demandware) webstores as well as our Salesforce ecosystem; (SFCC, SFSC, SOM)
- Handle administrative functions, including user roles and permissions, sandbox management, configuration of system preferences, and other operational tasks
- Manage site preferences and configurations in business manager to optimize stability, performance, security and compliance across our portfolio of brand sites
- Stay up to date with the latest trends and best practices in e-commerce technology and Salesforce Commerce Cloud, with a particular focus on security and compliance
- Work with brand teams to understand their unique business needs and then customize Salesforce to meet business requirements
- Perform data hygiene checks, data cleanup and tasks to ensure data integrity and optimization for SEO best practices
- Ensure platform stability, reliability, and speed, and implement measures to improve
- Manage platform security and compliance with industry regulations and standards
- Develop and maintain platform documentation for best practices and processes within business manager, including user guides, playbooks, training materials, and technical documentation
- Provide training to internal users to ensure best practices are being followed
- Work with IT and the Product teams to identify and address technical issues and implement platform enhancements
- Monitor and analyze platform performance and make data-driven recommendations for improvement
- Performs duties consistent with the company’s AAP/EEO goals and policies
- Performs other duties as required/assigned by manager
Skills
- 3+ years of experience as a Salesforce Commerce Cloud Administrator
- 2+ years of experience managing Service Cloud, Sales Cloud and Salesforce Order Management
- 1+ year of experience developing and implementing effective security and compliance improvements and best practices
- Strong analytical and problem-solving skills - using data to make informed decisions
- Excellent communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams
- Strong project management skills, with the ability to manage multiple projects at once
- Familiarity with industry standards related to e-commerce and data privacy
- Salesforce Commerce Cloud certification is preferred
Benefits
- Flexible, hybrid work schedule, with three days in office and two days remote.
Company Overview
Company H1B Sponsorship