Note: The job is a remote job and is open to candidates in USA. NPR is a thriving, mission-driven multimedia organization producing award-winning news and programming. They are seeking a Salesforce Business Analyst to bridge the gap between business objectives and technical implementation, focusing on innovating and maintaining their enterprise Salesforce CRM.
Responsibilities
- Facilitate collaborative workshops with stakeholders across NPR to elicit, analyze, and document business processes and functional requirements
- Author clear, actionable user stories, acceptance criteria, and comprehensive process maps to guide development efforts
- Partner closely with Product Managers to evaluate incoming business requests, assess strategic value, and prioritize the Salesforce backlog
- Collaborate with Senior Salesforce Administrators and Developers to design scalable solutions that optimize platform capabilities while safeguarding data model integrity
- Partner with technical teams to assess how new requirements affect existing platform architectures, upstream/downstream integrations, and dependent business systems
- Design user acceptance testing (UAT) scripts, coordinate testing cycles, and author end-user training materials to ensure seamless feature adoption
- Serve as a functional lead on project teams, tracking project health, proactively managing delivery timelines, and keeping key stakeholders aligned
- Promote platform standards and Salesforce-native best practices across cross-divisional teams to minimize technical debt
- Cultivate trusted partnerships with internal departments and cross-functional technology peers, fostering an environment of collaboration and mutual support
Skills
- Minimum of four (4) years of dedicated experience in business analysis, requirements translation, and functional design within the Salesforce ecosystem
- Solid working knowledge of core Salesforce capabilities, configuration options, security models, and declarative automation tools
- Demonstrated success leading or driving functional phases of cross-functional Salesforce projects from discovery through to deployment
- Proven ability to facilitate requirements-gathering sessions with non-technical business partners and translate operational needs into technical specifications
- Salesforce Certified Business Analyst certification
- Advanced proficiency in mapping business processes, writing robust user stories, and establishing clear acceptance criteria
- Exceptional written and oral communication skills, with a proven ability to distill technical architectural concepts into plain-language value propositions for business leads
- Proven ability to manage multiple complex initiatives simultaneously, maintaining high-quality delivery amidst shifting timelines
- Strong critical thinking skills, with an aptitude for identifying process bottlenecks and designing proactive, platform-native solutions
- Strong interpersonal skills with a commitment to building collaborative, inclusive relationships across technical and non-technical teams
- Bachelor's degree in Information Systems, Business Administration, or a related field, OR equivalent hands-on professional work experience
- Experience working with the Nonprofit Success Pack (NPSP) or deep familiarity with non-profit donor engagement and CRM processes
- Familiarity with Salesforce Marketing Cloud, integrations, or related digital communication components
Benefits
- NPR provides comprehensive benefits for employees and dependents.
- Regular, full-time employees scheduled to work 30 hours or more per week are eligible to enroll in NPR’s benefits options.
- Benefits include access to health and wellness, paid time off, and financial well-being.
- Plan options include medical, dental, vision, life/ accidental death and dismemberment, long-term disability, short-term disability, and voluntary retirement savings to all eligible NPR employees.
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