Note: The job is a remote job and is open to candidates in USA. NMDP is seeking an Account Manager to build, maintain, and expand relationships with strategically important accounts across Southern California and Hawaii. The role develops account strategies, delivers presentations, coordinates donor recruitment activities, builds stakeholder partnerships, and uses marketplace intelligence and performance tracking to grow and engage diverse members in the registry.
Responsibilities
- Develops and executes strategies that will create access to students, employees and key contacts within targeted accounts
- Executes persuasive presentations and drives focused on the member value proposition to recruit targeted audiences to the registry
- Account Manager develops collaborative partnerships with both internal and external stakeholders, leading without authority to drive alignment and coordination across the member recruitment teams
- Effective communication requires marketplace intelligence, evaluation of partners’ business needs and perspective on changing dynamics within the geography. Provides sound business recommendations and demonstrate a keen ability to prioritize and execute on current and future opportunities
- Demonstrates knowledge of Cell Therapy landscape to include pathways/guidelines. Ability to articulate how NMDP partnership is important to the donor and patients we serve
- Account Manager will demonstrate focused and comprehensive strategic account planning skills. AM will develop effective business plans to enhance ethnically diverse members through well-defined strategies and tactics
- Monitors and tracks performance of existing initiatives and adjusts accordingly based on sound business decisions
Skills
- Strategic account selling and planning
- Salesforce, Microsoft office, with Excel skills
- Demonstrate strategic thinking, planning, and problem-solving skills
- Have a consultative, results-driven mindset grounded in how the customer thinks and makes decisions
- Build strong, collaborative relationships with internal and external partners
- Demonstrate a high degree of learning agility easily adaptable to new, ambiguous or difficult conditions
- Elevated level of self-awareness with the ability to translate feedback into action
- Excellent oral/written communication skills, including demonstrated ability to follow through
- Identify and meet internal/external customer needs
- Apply flexible and creative thinking when developing new business solutions
- Build consensus, gain buy-in on responsibilities and facilitate business plans that impact multiple teams
- Strong organizational skills, relationship building skills and project management skills
- Ability to manage conflict and prioritize
- Associates or bachelor's degree in business, healthcare, or related field. An equivalent of related experience may be substituted for a degree requirement
- Minimum total of 3 years of successful account management and/or sales experience
- Must have a valid driver's license
- Must be available to travel 20%
- Previous donor/member recruitment experience is a plus
- People management experience
- Previous experience working with cross-functional teams
Benefits
- Medical benefits for regular, full-time employees
- Dental benefits for regular, full-time employees
- Vision benefits for regular, full-time employees
- Life benefits for regular, full-time employees
- Disability benefits for regular, full-time employees
- Accident, critical illness, and hospital benefits for regular, full-time employees
- Well-being benefits for regular, full-time employees
- Legal benefits for regular, full-time employees
- Identity theft benefits for regular, full-time employees
- Pet benefits for regular, full-time employees
- Retirement benefits for eligible employees
- Paid time off and holidays for eligible employees
- Leave benefits for eligible employees
- Incentive plans for eligible employees
Company Overview