Note: The job is a remote job and is open to candidates in USA. Bryan University is an online education institution that offers career-focused degree programs designed to prepare graduates for professional careers. The IT Business Analyst analyzes business systems and processes, identifies improvement opportunities, develops business cases, and supports project delivery for enterprise application and technology enhancements.
Responsibilities
- Lead project teams and institutional leadership teams using BABOK methodologies, processes, and techniques for problem analysis, solution identification, implementation, and delivery
- Lead the project teams, and institutional leadership teams using PMBOK methodologies, processes, and techniques for managing individual projects and solution delivery
- Understand and follow Six Sigma methodologies for business process improvement using the five-phase improvement cycle – Define, Measure, Analyze, Improve, and Control
- Understand university portfolio management processes and lead others through the process
- Serve as primary customer contact for understanding core business operations and identifying opportunities for improvement
- Prioritize allocation of time and resources in accordance with defined university and departmental priorities
- Actively look to maximize existing university investments and leverage existing systems to solve identified business problems
- Conduct needs assessments to identify business requirements
- Actively look to eliminate repetitive manual processes
- Identify potential impacts of new systems/processes or changes to existing systems/processes and guide implementation to ensure operational reliability
- Identify functional needs of appropriate stakeholders and sponsors
- Coordinate with other ITS staff, functional users, and appropriate vendors to account for security (physical and logical), sustainability, disaster recovery, and business continuity measures in all solutions
- Interpret meaning and importance of information. Determine appropriate need and method for keeping team members, customers/stakeholders, and management informed
- Utilize plain language in all verbal and written communication
- Develop clear functional requirements documents for modifications or enhancements to ITS managed systems and processes
- Keep project, communication, testing, and training documentation updated using defined standards within 3 business days of approved changes
- Document systems and processes in accordance with defined standards
- Develop and utilize responsibility assignment matrices and project schedules to communicate project objectives and status to all appropriate stakeholders
- Be engaged and participate in individual discussions, project and team meetings
- Develop “As-Is” and “To-Be” system/process workflow diagrams
- Develop project plans and associated project documents to effectively manage projects
- Communicate project purpose, goals, objectives, and project plans to all team members at project kick-off meetings and within one (1) business day of any approved changes
- Establish appropriate project timelines and coordinate project resources to deliver business solutions within approved time and budget parameters
- Independently manage assigned projects and project components
- Plan and account for account provisioning, user access, system integration, and data security/integrity as appropriate in all projects
- Demonstrate attention to detail in all phases of the business analysis and project management lifecycles
- Establish working partnerships with business units and ITS teams to coordinate problem resolution for operational issues, and analyze root cause issues to address underlying system/process problems
- Identify common issues and develop appropriate documentation, training, and/or tip sheets for (or in conjunction with) functional users
- Develop current and desired workflow diagrams to visually represent challenges, risks, and opportunities for process improvements
- Analyze business processes and systems to provide leadership in maximizing unit resources and university ROI
- Other special projects, duties and responsibilities as assigned
Skills
- 2+ years of progressive experience as a Business Analysis
- Bachelor's degree in computer science, business administration, or equivalent combination of education and experience
- Excellent verbal and written communication skills
- Excellent critical thinking and problem solving skills
- Positive attitude and solutions oriented thinking
- MS Word
- MS Excel
- Project management tools
- Workflow diagramming tools
- Ability to work in a virtual environment using software technology including but not limited to virtual meeting tools, such as Zoom, Instant Messaging, Canvas Learning Management System (LMS)
- The ability to efficiently operate a computer and its peripheral equipment (keyboard, mouse, etc.)
- Ability to sit or stand for six to eight hours
- Ability to work at least 40 hours a week
- Project Management experience is highly desirable
- CRM implementation/optimization experience is highly desirable
- Salesforce implementation/optimization experience is highly desirable
- Business Analyst certification is a plus
- Business process improvement credentials are a plus
- Project Management certification is a plus
Benefits
- Medical, including domestic partner coverage
- Dental, including domestic partner coverage
- Vision, including domestic partner coverage
- HSA
- Telemedicine
- An Award-Winning Wellness Program
- Tuition Assistant Program
- Short- and Long-Term Disability Options
- Life Insurance
- Employee Assistance Program
- 401K with Company Match
- Generous Paid Time Off
- Volunteer Paid Time Off
- 11 Paid Holidays
- An Empowering Company Culture
- Computer Equipment Provided
- Work from Home
Company Overview