Note: The job is a remote job and is open to candidates in USA. Certinia is hiring a Salesforce Administrator to support its internal Salesforce organization for go-to-market teams. The role administers and configures Salesforce, supports quote-to-order processes and integrations, and delivers operational improvements, user training, and end-user support.
Responsibilities
- Supporting the internal Certinia Salesforce.com (SFDC) Org
- Design, configure and administer SFDC including, but not limited to Custom Objects, Flow, Custom Fields, Validation Rules and Lightning Pages
- Support the Quote to Order process through the creation of new SKU’s, resolving quote issues in the CPQ solution and monitoring the contracting process to ensure data integrity
- Install and configure Salesforce packages
- Maintain a holistic view of all business processes and users in the system to understand cross-functional impacts with regard to configuration, process, workflow and reporting
- Assist with the internal implementation of Certinia applications
- Support the integration of third-party applications with the internal Org
- Work with Salesforce.com to understand their platform roadmap and how to apply enhancements to internal business challenges
- Contribute knowledge and expertise around security models and org governance
- Execute projects to deliver operational improvements to the GTM organization
- Execute other assigned tasks as delegated
- Provide general user training on using Salesforce
- Maintain excellent communication with all end users
- Promote service excellence
Skills
- 3+ years' experience as a Salesforce Administrator including technical implementation, day-to-day operation, long-term projects and org maintenance
- Minimum 1 years experience with Salesforce CPQ or RCA
- Salesforce.com Basic Admin Certification
- Flow writing / editing / testing
- Experience with unit testing, deploying change sets from Salesforce sandbox environments, and familiar with common software development practices and methodologies
- Bachelor's degree or related experience
- Ability to recognize, analyze and effectively solve problems in a timely and organized manner using industry best practices and procedures
- Ability to multi-task in a fast-paced environment
- A genuine enthusiasm for exploring how AI can improve the way we build, test, and support Salesforce solutions - someone who experiments, shares learnings, and helps Certinia work smarter
- APEX Class writing / editing / testing
- Salesforce Advanced Admin Certification
- Salesforce Certified CPQ Admin Certification
- Experience with Salesforce Marketing Cloud Account Engagement (Pardot)
- Experience with Agentforce
- Experience with Data Cloud
- Experience configuring and maintaining a proper security model (permissions, sharing)
Company Overview
Company H1B Sponsorship