Note: The job is a remote job and is open to candidates in USA. Uniti is a premier insurgent fiber provider that builds, operates, and delivers critical fiber-based communications services across the United States. The Sales Support Specialist-UCaaS partners with an Account Executive to manage customer relationships, support renewals, coordinate vendors and orders, and provide UCaaS engineering and customer service support.
Responsibilities
- Supports workflow process with Account Executive within system tools
- Provides regular two-way communication between the customer and our team, to provide strong team representation, customer satisfaction/retention
- Vendor management and compliance (Avaya, Mitel, Jenne, Tiger TMS, Vital, Xima, Swampfox, etc.)
- MACD initiation at an estimate of 791 cases per quarter along with quotes, and Quickbase updates and equipment procurement
- UCaaS Engineering support
- Customer support for forensic build and billing audits; customer inventory; Allworx fulfillment and reclamation; competitive pricing quotes; conversion order support
- Strong relationship management and customer service skills
- Generate quote proposals and order documents with Uniti operating systems
- Assists in uncovering solutions that would best address the customer's needs, while coordinating the involvement of the assigned Account Executive
- Ability to manage time and successfully complete all tasks within the workday
- High level of initiative and work well in a team environment
- Ability to work in a fast-paced changing environment and handle deadline pressures well
- Plans and carries out responsibilities with minimal direction
- Demonstrate professionalism with customers, peers, and management
- Achieves expert status in the marketplace by demonstrating Uniti cultural beliefs; properly preparing for each customer interaction; applies superior salesmanship and persuasive presentation skills at the Executive Level; views customer objections as a natural part of the process and maintaining poise under pressure to seamlessly handle those objections; uses analytics to track and improve performance; effectively manages time; keeps abreast of industry trends to improve business acumen
Skills
- College degree and 3-5 years professional level experience with 1+ years supervisory experience for roles with supervision; or 7+ years professional level related experience with 1+ years supervisory experience for roles with supervision; or an equivalent combination of education and professional level related experience required
Benefits
- Medical, Dental, Vision Insurance Plans
- 401K Plan
- Health & Flexible Savings Account
- Life and AD&D, Spousal Life, Child Life Insurance Plans
- Educational Assistance Plan
Company Overview
Company H1B Sponsorship