Note: The job is a remote job and is open to candidates in USA. PRI Global is seeking a Technical Solutions Consultant to provide scaled technical support for high-value advertising clients. The role involves diagnosing complex issues across advertising technology, APIs, integrations, tracking, authentication, SDKs, and measurement systems while managing support cases and guiding technical and non-technical stakeholders toward effective resolutions.
Responsibilities
- Provide technical support to a portfolio of high-value advertising clients through a ticketing/case management system
- Investigate and troubleshoot complex issues across advertising and business technology ecosystems
- Diagnose issues involving tracking pixels, API payloads, authorization tokens, integrations, and related technologies
- Analyze ambiguous technical requests and translate them into actionable solutions
- Manage and prioritize a queue of technical support cases while meeting established response and resolution expectations
- Partner with clients to understand business and technical requirements and provide clear, diplomatic solutions
- Troubleshoot issues across advertising platforms, APIs, SDKs, and measurement technologies
- Communicate technical findings and recommended solutions effectively to both technical and non-technical stakeholders
- Manage multiple priorities while maintaining a high level of customer service and technical accuracy
Skills
- 2 - 4 years of experience in digital advertising, advertising technology, software, or a related technology field
- Hands-on experience with advertising technology platforms and business tools
- Experience troubleshooting technical issues within advertising and business technology ecosystems
- Working knowledge of technologies such as:
- Graph API
- Ads Manager
- Conversions API
- SDKs
- Tracking pixels
- API integrations
- Experience supporting enterprise, high-value, or technically sophisticated clients
- Strong analytical and problem-solving skills
- Excellent written and verbal communication skills
- Ability to manage multiple technical cases and prioritize competing requests
- Strong SQL skills, including the ability to write and execute SQL queries
- Experience working with APIs and API troubleshooting
- JavaScript knowledge or experience
- Experience working cross-functionally with sales or other customer-facing teams
- Experience supporting large enterprise or high-value advertising accounts
- Familiarity with technical integrations and digital advertising measurement
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