Note: The job is a remote job and is open to candidates in USA. Momofuku Goods is a food products company offering restaurant-grade pantry essentials for home cooks. The Sales Support Analyst, Retail leads retail new-item and promotional submissions and supports account coordination, documentation, reporting, and process improvement across retailer relationships.
Responsibilities
- Own the end-to-end process for new-item setup across retail customers, including collecting required inputs, preparing submissions, validating completeness and accuracy, submitting documentation and tracking approvals through completion
- Collect, review and validate item, pricing, packaging, financial and customer information required for retailer submissions; independently identify missing information, inconsistencies or potential compliance issues and work with Account Managers, brokers and Finance to resolve
- Develop, document and manage standard operating procedures for new-item and promotional submissions, including clear requirements for information gathering, review, submission, approval tracking and escalation to ensure promotion activities
- Own master promotional calendar across retail accounts, validating approved promotional activity, timing and program details against retailer, broker and internal information and identifying discrepancies
- Proactively identifying and flagging scheduling conflicts between competing promotional requests so the business doesn't miss time-sensitive promotional windows with retailers
- Manage new-item and promotional submissions through retailer portals and customer systems, including interpreting retailer requirements, resolving routine submission issues and monitoring authorization and approval status
- Monitor the effectiveness and quality of new-item and promotional submission processes, identify recurring errors, delays or compliance gaps and recommend improvements to Account Management and Commercial leadership
- Ensure quality and completeness of retailer submissions before submission, ensuring they meet customer requirements and Momofuku standards and proactively resolving routine issues before they create delays or rework
- Resolve and fulfill customer sample requests and delivery to retailer buying teams as required
- Partner with FP&A Manager to validate and analyze pricing- and promotion-related deduction, contracts and/or chargebacks to ensure accuracy
- Track deadlines and submission requirements across assigned customers, proactively identifying gaps and flagging missing information or upcoming requirements to the Account Manager before they become a risk
- Prepare and organize routine meeting materials including item information, distribution updates, pricing, promotional activity and supporting sales documentation
- Partner directly with Finance, Account Managers and brokers to gather, reconcile and validate pricing, promotional and customer-specific financial information required for retailer submissions and commercial support
- Provide the Sales Planning Manager with accurate, validated account-level inputs including promotional activity, new-item status, distribution changes and other customer information required for commercial planning and reporting
- Independently reconcile information across Account Management, brokers, Finance, Sales Planning and internal systems, identifying inconsistencies and determining the appropriate follow-up needed to establish an accurate source of information for submissions and reporting
- With Sales Planning and the RGM team - reconcile post-promotion performance recaps using available customer and internal data
- Own the accuracy and completeness of assigned customer and promotional inputs used in recurring retail sales reporting and commercial planning, investigating discrepancies and coordinating corrections as needed
- Implement systems and workflows that allow Account Managers to spend less time on repetitive administrative tasks and routine reporting, enabling more focus on customer growth opportunities
- Design, implement and continuously improve repeatable templates, trackers, controls and SOPs that simplify recurring account-management workflows, improve accuracy and reduce unnecessary manual work
- Own day-to-day execution to validate accuracy, resolve issues, and ensure strong follow-through across the Retail Sales organization
Skills
- 2 - 4 years of experience in CPG sales support, account coordination, sales administration, brokerage or a related commercial role
- Demonstrated ability to independently manage recurring commercial or customer-facing processes with limited day-to-day supervision
- Experience preparing retailer new-item forms, promotional submissions and customer documentation
- Experience building or improving SOPs, trackers, workflows or other operating processes
- Experience navigating retailer portals and customer systems
- Strong Excel and/or Google Sheets capability, with the ability to validate, reconcile and summarize customer and commercial information
- Exceptional organization and attention to detail, with the ability to manage multiple customers, submissions and deadlines at once
- Strong follow-through and comfort taking ownership of recurring administrative workflows from preparation through completion
- Comfort operating independently in a fast-moving, high-growth CPG environment
- Strong written and verbal communication skills and the ability to work effectively across Account Management, Sales Planning, Retail Operations, Finance, brokers and other partners
- The ability to identify missing, inconsistent or inaccurate information rather than simply passing it along
- A proactive, service-oriented mindset and an interest in finding more efficient ways to support a growing commercial organization
Benefits
- Bonus
- Company stock options
- Vision, dental, and medical benefits (after required wait periods)
- Gym and commuter discounts (after required wait periods)
- Opportunities for personal and career development
- Fully remote work
Company Overview