Note: The job is a remote job and is open to candidates in USA. TIFCO Industries is a nationwide distributor of maintenance and repair operation products that helps customers optimize inventory management through procurement strategies and Vendor Managed Inventory programs. The Sales Service Representative builds customer relationships, presents MRO product solutions, manages VMI programs, coordinates replenishment, processes orders, and uses CRM tools to support sales growth and customer service.
Responsibilities
- Building and maintaining strong customer relationships across assigned territories
- Regularly communicate with clients to understand their maintenance and repair needs, present appropriate MRO product solutions, and support the implementation and ongoing management of TIFCO’s Vendor Managed Inventory (VMI) programs
- Conducting virtual or on-site customer visits when needed, reviewing inventory levels, identifying gaps, and coordinating replenishment to ensure optimal stock availability
- Prepare sales proposals, process orders, and collaborate with internal teams to resolve service issues and ensure timely delivery
- Consistent follow-up, performance reporting, and the use of CRM and digital tools to track activities, drive sales growth, and provide exceptional customer service
Skills
- Candidates should possess strong sales and customer service skills, including relationship building, consultative selling, and account management
- Candidates should possess communication and interpersonal skills, including clear verbal and written communication and active listening
- Candidates should possess organizational and time management skills, including territory planning, prioritization, and follow-through on commitments
- Candidates should possess technical and product aptitude, with the ability to learn and explain MRO products and inventory management concepts such as VMI
- Candidates should possess proficiency with digital tools and CRM systems, including basic office software and remote collaboration platforms
- Ability to work independently in a remote setting and travel as required to visit customers
- High school diploma or equivalent required
- A valid driver's license and acceptable driving record may be required for customer visits
- Experience in industrial sales, MRO distribution, or service-related industries is beneficial
- Additional education in business, sales, or related fields is a plus
Benefits
- Full-time remote position
Company Overview