Note: The job is a remote job and is open to candidates in USA. Insight Global is seeking a NOC Engineer / Infrastructure Monitoring Analyst to support infrastructure operations. The role focuses on monitoring GPU clusters and network performance, troubleshooting incidents, improving automation and operational processes, and collaborating with customers, vendors, and internal teams to maintain SLA compliance.
Responsibilities
- Monitor GPU clusters, network performance, and infrastructure health in a 24/7 operations environment
- Respond to and troubleshoot incidents, escalating complex issues when necessary
- Build and improve automation, scripts, and internal tools to reduce manual work
- Create and update runbooks, SOPs, and operational processes based on real-world incidents
- Work with customers, vendors, and internal teams to ensure SLA compliance and excellent service
Skills
- • 1+ year of experience in a NOC, network operations, infrastructure monitoring, or related support role
- • Interest or experience with automation, scripting, or process improvement
- • Ability to work rotating shifts, including nights and weekends
- • Experience with monitoring tools such as Datadog, Grafana, or PagerDuty
- • 1+ year of NOC, network operations, or infrastructure monitoring experience
- • Experience using monitoring tools (Datadog, Grafana, PagerDuty, etc.)
- • Interest in automation, scripting, and process improvement
- • Ability to troubleshoot and respond to infrastructure incidents
- • Willingness to work rotating shifts, including nights and weekends
- • Able to travel
- • Experience supporting GPU, HPC, or large-scale infrastructure environments
- • Scripting experience with Python, Bash, or similar languages
- • Additional language skills are a plus
- • Comfortable working with global teams across multiple time zones
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