Note: The job is a remote job and is open to candidates in USA. Scribe is a specialized intelligence platform that captures how work happens and turns it into a living asset for people and AI agents. The Sales Operations Manager, Enablement will standardize workflows across go-to-market roles, build manager inspection and adoption processes, run onboarding cohorts, and lead workflow improvements and frontline support.
Responsibilities
- Map the complete day-in-the-life workflow for every GTM role — AE, BDR, CSM, SE, and their managers — so reps know what to do without hunting for it
- Design the task, queue, and report experience that makes that workflow real and consistent across every pod
- Build the manager inspection layer so leaders can check adoption on a defined cadence instead of asking around
- Run new-hire onboarding cohorts end to end, from logins and systems training to first workflows and ramp milestones
- Own change adoption when pricing, packaging, process, or tooling shifts, making sure the field actually adopts it, not just hears about it
- Re-architect broken workflows and specify the fix precisely enough for GTM Systems to build against
- Run the front line of user support and the case queue, using Scribe Capture and Optimize to find where reps actually get stuck
Skills
- You've operated as a stakeholder or program owner through at least one CRM or systems implementation at a B2B SaaS company
- You look at a broken workflow and call it wrong, then design and spec the fix instead of documenting the mess as-is
- You understand Salesforce and adjacent GTM systems well enough to brief a systems team precisely, without needing to build the platform yourself
- You've run onboarding or training cohorts end to end, pulling in contributors you don't manage into one coherent experience
- You're comfortable running training sessions and office hours in front of large groups of field reps
- You use AI-native tools daily, not just experimented with them, and treat dogfooding your own product as part of the job
- Experience owning onboarding or enablement programs across both Sales and Customer Success
- Familiarity with Salesforce administration, sales engagement platforms, or LMS/enablement tooling
- Background in B2B SaaS, ideally PLG or hybrid GTM motion
Benefits
- All full-time employees receive equity in Scribe.
- Health, dental, and vision insurance for you and your dependents
- Flexible paid time off and company holidays
- 401(k)
- Paid parental leave
- Daily catered lunch (SF office)
- Commuter benefits
- Home office stipend
Company Overview