Note: The job is a remote job and is open to candidates in USA. M&D is an aftermarket remanufacturing and diesel engine parts company. Sales Level 2 supports sales objectives by responding to customer inquiries, processing orders, qualifying leads, maintaining customer relationships, and ensuring customer satisfaction. The role also involves database use, product development assistance, engine technology training, and rotational Saturday shifts.
Responsibilities
- Respond to website email inquiries
- Answer or direct requests from website chat system
- Answer phone calls and process orders
- Conduct outbound calls to prospective leads and existing Key Account customers
- Qualify customers and sales leads for parts technical staff
- Follow up on sales activity
- Assist with maintenance of the HHP customer and parts databases
- Assist with product development
- Ensure customer service satisfaction and excellent client relationships
- Meet or exceed Key Performance Indicators
- Utilize our databases proficiently to look up parts, including rebuild kits
- Continue training on engine technology
- Attend Sales Skills Training
- Work Saturday shifts in rotation with other upper-level sales staff
- Follow the HHP system and report any problems to management immediately
Skills
- Highest attention to detail and willingness to provide support at all levels to get the job done
- Basic computer skills
- Excellent communication skills, both verbal and written
- Proven ability to achieve sales targets
- 1-3 years of customer service experience
- 1-3 years of diesel engine-related knowledge
- Experience in sales
- Basic understanding of business principles
- Experience in inputting data into computer applications
- Prolonged periods of sitting at a desk, working on a computer
- Ability to lift and carry up to 15 lbs
- Home office (Desk, Chair)
- Quiet environment with stable and high internet connectivity
- Ability to join meetings remotely via video
Benefits
- Continue training on engine technology
- Attend Sales Skills Training
- Home office (Desk, Chair)
- Ability to join meetings remotely via video
Company Overview