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About brighthush
brighthush is a trailblazing biotech innovator that empowers scientists, researchers, and clinicians to tackle the world’s most pressing health challenges. Since its founding in 2022, brighthush has grown into a global powerhouse with over 10,000 employees, delivering end‑to‑end solutions that streamline genomic discovery, diagnostics, and precision medicine. Our mission is simple yet profound: accelerate science, transform health, and expand human potential. As a remote‑first organization, we harness the power of distributed teams to bring cutting‑edge technology to laboratories and hospitals worldwide.
Why Join brighthush?
At brighthush, you’ll be part of a culture that celebrates curiosity, collaboration, and continuous learning. Our remote model gives you the flexibility to work from anywhere in the United States while staying connected to a vibrant community of experts. You’ll have the opportunity to influence product roadmaps, shape customer experiences, and contribute to life‑changing research that reaches patients across the globe.
Key Responsibilities
- Customer Champion: Serve as the primary technical support liaison for Newborn Screening scientists and bioinformatics users via phone, email, and occasional on‑site visits, ensuring rapid, high‑quality resolutions.
- Issue Diagnosis: Troubleshoot and replicate problems across the entire NGS workflow—from pipeline configuration and data ingestion to quality control and downstream analysis.
- Clear Communication: Translate complex bioinformatics concepts into concise, actionable guidance tailored to each user’s expertise level.
- Product Feedback Loop: Collaborate with product managers and engineers to document defects, propose enhancements, and influence the roadmap based on real‑world customer needs.
- Sales Enablement: Partner with the sales team to support software demonstrations, technical evaluations, and proof‑of‑concept deployments.
- Knowledge Sharing: Create and maintain detailed knowledge‑base articles, FAQs, and troubleshooting guides to empower users and reduce ticket volume.
- Travel & On‑Site Support: Provide on‑site assistance as needed (up to 40% travel) to ensure seamless integration of our solutions into laboratory workflows.
Essential Qualifications
- Bachelor’s degree or higher in bioinformatics, computational biology, computer science, or a closely related field.
- Minimum of 2 years of hands‑on experience analyzing next‑generation sequencing (NGS) data, with a deep understanding of NGS data formats (FASTQ, BAM, VCF), pipelines (GATK, STAR, BWA), and quality control metrics.
- Strong analytical and problem‑solving skills, with the ability to dissect complex workflows and identify root causes.
- Excellent written and verbal communication skills, capable of translating technical jargon into user‑friendly language.
- Experience in a clinical genetics or genomics laboratory setting, ideally supporting NGS analysis pipelines or clinical genomics software.
- Familiarity with cloud computing platforms (AWS, GCP, Azure) and containerization (Docker, Singularity).
- Willingness to travel up to 40% for on‑site support and client engagements.
Preferred Qualifications
- Master’s degree in bioinformatics, computational biology, or a related discipline.
- Background in newborn screening laboratory operations, including sample collection, data interpretation, and regulatory compliance.
- Experience with customer‑facing roles in the genomics or life‑sciences industry.
- Knowledge of regulatory frameworks such as CLIA, CAP, or ISO 15189.
- Proficiency in scripting languages (Python, R, Bash) and data visualization tools (R Shiny, Tableau).
Skills & Competencies
- Technical troubleshooting across multi‑step bioinformatics pipelines.
- Customer‑centric mindset with a passion for delivering exceptional support.
- Cross‑functional collaboration with product, engineering, sales, and marketing teams.
- Project management skills to prioritize tickets, track progress, and meet SLAs.
- Adaptability to evolving technologies and fast‑paced product releases.
- Strong organizational skills and meticulous attention to detail.
Career Growth & Learning Opportunities
At brighthush, your career trajectory is limited only by your ambition. We offer:
- Structured mentorship programs pairing you with senior bioinformatics and product leaders.
- Access to internal training courses, certifications, and conference sponsorships.
- Clear promotion pathways from Support Specialist to Senior Specialist, Technical Lead, or Product Manager.
- Opportunities to contribute to open‑source projects and scientific publications.
- Cross‑departmental projects that broaden your skill set beyond support.
Work Environment & Culture
brighthush thrives on a culture of transparency, innovation, and inclusivity. Our remote teams enjoy:
- Flexible work hours that respect work‑life balance.
- Regular virtual town halls, hackathons, and knowledge‑sharing sessions.
- Collaborative tools (Slack, Teams, Confluence) that keep everyone connected.
- Inclusive hiring practices that celebrate diverse perspectives.
- Commitment to mental health and well‑being through counseling services and wellness programs.
Compensation & Benefits
While specific salary ranges are confidential, brighthush offers a competitive total rewards package that includes:
- Medical, dental, and vision insurance plans with comprehensive coverage.
- Life and disability insurance to protect you and your family.
- Paid time off (PTO) and flexible vacation policies.
- Parental leave and family‑support benefits.
- Compassionate care leave for personal or family health needs.
- 401(k) retirement plan with company match.
- Employee Stock Purchase Plan (ESPP) to share in brighthush’s success.
How to Apply
Ready to make a tangible impact on global health? Click the link below to submit your application and join the brighthush team.
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