Note: The job is a remote job and is open to candidates in USA. Merchloop is a branded merchandise and swag platform serving companies from startups to Fortune 500 clients. The Director of Sales will own total revenue, lead the sales team, and operationalize a scalable, forecastable sales function through process development, forecasting, coaching, and performance management.
Responsibilities
- LMA (Lead, Manage, Accountability). Lead the sales team with clarity of vision and priorities. Manage them through consistent cadence and coaching. Hold them accountable to the standards and numbers we set together. This is the EOS foundation of the role
- Revenue accountability. Own the total sales number for Merchloop, including AE new business, SAM/AM expansion, and account programs. Single point of accountability for whether the top line hits plan
- SOP creation and department operationalization. Build, document, and enforce the sales SOPs that drive consistency, visibility, and customer retention. Every process from lead intake through account handoff should be documented, followed, and continuously improved under your ownership
- Forecasting and target setting. Weekly and quarterly revenue forecast to leadership. Set individual quotas and MBOs for the full quota carrying team, including AEs, SAMs, and AMs
- Ramp and onboarding. Structured 30/60/90 for every new hire. Target ramp time of 60 to 90 days
- Daily and weekly cadence. Standups, 1:1s, pipeline reviews, deal desk, Friday forecast. Same meetings, same templates, every week
- Lead routing and SLA enforcement. Every inbound lead assigned and worked within defined SLA. Escalation rules built into HubSpot
- CRM hygiene. HubSpot stage progression, meeting outcome tracking tied to CLOSER methodology, activity logging, and forecast accuracy
- Coaching in seat. Call reviews, role plays, shadowing, ride alongs. Enforcing the playbook, not rewriting it
- Performance management. Weekly scorecards, quota tracking, draw reconciliation, PIPs when needed
Skills
- Deep familiarity with the promotional products industry, branded merchandise, custom apparel, or a directly adjacent vertical (corporate gifting, print on demand, decorated ecommerce, or company store platforms). Non-negotiable
- 7 to 10 years in B2B sales, with at least 3 years in a management or leadership role
- Proven track record building and enforcing sales process, and scaling a sales team at pace
- Deep CRM fluency (HubSpot preferred, Salesforce acceptable)
- You get energy from making other people better
- Bias toward structure, repeatability, and accountability over inspiration and vibes
- Calm under high inbound volume
- Las Vegas, NV preferred. Approximately 75% of our sales team already works remotely, so distributed operations are already part of how we run. Strong remote candidates in a US time zone will be considered, with periodic onsite travel to Las Vegas (expenses covered)
- EOS experience preferred but not required
Benefits
- $20,000 variable at target
- Upside: $155,000+ with accelerators at 120%+ team attainment
- Health
- Dental
- Vision
- 401(k)
- Paid time off
- Annual comp and performance review at the 12-month mark
- During your first full calendar quarter, the Revenue Attainment component pays at 100% regardless of actual attainment.
- Periodic onsite travel to Las Vegas (expenses covered).
Company Overview