Note: The job is a remote job and is open to candidates in USA. Solventum is a healthcare company that develops solutions at the intersection of health, material, and data science to improve patient and healthcare professional outcomes. The Account Supervisor will serve as a strategic client partner, lead account and creative development processes, coordinate projects and stakeholders, and support financial planning and resource management.
Responsibilities
- Serve as the primary day‑to‑day point of contact for internal business units, building strong relationships and acting as a trusted marketing advisor, not just a service lead
- Lead client discussions to identify business challenges, objectives, audiences, success measures and activation requirements
- Translate client request into clear, actionable creative briefs that enable efficient creative development and reduce rework
- Influence realistic timelines and deliverables based on project complexity, scope, and resource availability
- Anticipate risks and proactively recommend solutions to keep work moving forward
- Report on project performance, client satisfaction, risks and opportunities for improvement
- Support project management responsibilities where dedicated PM support is not available, including timeline development, stakeholder coordination, review management and delivery oversight
- Demonstrate a strong understanding of agency workflows and creative development processes, ensuring requests are sufficiently defined before entering creative development or production
- Evaluate incoming requests for business value, complexity, urgency, dependencies and resource requirements before work is committed
- Anticipate information gaps and proactively gather the inputs required for creative, copy, digital and production teams to execute effectively
- Develop preliminary project scopes, effort estimates and recommended resourcing approaches in partnership with Creative, Project Management and Studio Operations
- Ensure all deliverables, quantities, formats, specifications, markets, channels, approvals and dependencies are clearly documented before work begins
- Consolidate stakeholder feedback into clear, prioritized and actionable direction for the creative team
- Own client meeting summaries and contact reports, documenting key decisions, action items, changes in direction, risks and next steps
- Ensure approved decisions and scope changes are reflected in project documentation, timelines and creative briefs
- Monitor project scope and proactively identify changes that impact timing, effort, budget or resource requirements
- Maintain a high standard of project documentation, ensuring visibility and continuity across all team members supporting the engagement
- Partner with Creative Leaders to ensure project expectations, scope and quality standards are understood before work begins
- Ensure appropriate approvals are secured before work advances to subsequent stages
- Serve as active voice of client in all internal creative reviews
- Partner with Operations and Project Management to develop accurate estimates and funding recommendations
- Support retainer planning, budget forecasting and funding conversations with business partners
- Balance business objectives with responsible use of Solve Studio resources
Skills
- Bachelor's degree or higher AND ten (10) years of experience in account management, client services, marketing, or integrated campaign leadership
- Strong background in marketing strategy and campaign development, with the ability to consult, not just execute
- Demonstrated experience managing multiple projects and stakeholders simultaneously, ideally in an agency or in‑house agency environment
- Excellent communication, facilitation, and negotiation skills; ability to influence without authority
- Highly organized, proactive, and comfortable balancing strategic thinking with hands‑on delivery
- Passion for partnership and problem‑solving; thrives in fast‑paced, evolving environments
- Travel :May include up to 10% domestic travel
- Must be legally authorized to work in the country of employment without sponsorship for employment visa status
Benefits
- Remote work
- Variable incentive pay, if eligible
- Medical, Dental & Vision
- Health Savings Accounts
- Health Care & Dependent Care Flexible Spending Accounts
- Disability Benefits
- Life Insurance
- Voluntary Benefits
- Paid Absences
- Retirement Benefits
Company Overview