Note: The job is a remote job and is open to candidates in USA. Quince is hiring a Sales Coordinator to support transactional B2B revenue and enterprise clients from initial inquiry through delivery. The role manages orders and customer relationships, identifies upsell opportunities, coordinates with Operations and Logistics, and builds scalable sales processes.
Responsibilities
- Manage the end-to-end lifecycle of corporate gifting and merchandise orders, from initial quote through final delivery and customer satisfaction
- Maintain a ‘single source of truth’ in HubSpot, driving data-driven insights by capturing all interactions, deal stages, customer preferences, and pipeline opportunities with accuracy
- Develop deep technical expertise in Quince’s product catalog, customization capabilities (embroidery, screen print, etc.), and supply chain timelines to advise clients and close deals
- Own customer relationships by maintaining hyper-responsive service with same-day response times (Monday–Friday), positioning speed as our greatest competitive advantage
- Work cross-functionally with Operations and Logistics to ensure bulk orders are prioritized and fulfilled according to enterprise client expectations and timelines
- Build scalable processes by documenting FAQs, creating templates, and turning one-off solutions into repeatable workflows that strengthen our operational foundation
- Proactively identify upsell opportunities and manage customer recovery situations with obsessive attention to detail, taking full ownership until the customer is satisfied
Skills
- 2+ years of sales support experience
- Proficiency in CRM platforms (HubSpot preferred) and familiarity with support tools like chatbots and customer experience platforms
- Basic proficiency in Google Sheets/Excel (vlookups, pivot tables) for managing large bulk-order spreadsheets and SKU lists
- Proven ability to thrive in high-growth environments where processes are still being built and ownership is required
- Solution-oriented mindset: you don't just report problems; you bring potential fixes and improvements to the table
- Detail-obsessed: you understand that every order detail matters and mistakes can derail long-term client relationships
- Exceptional verbal and written communication skills with the ability to mirror a client's professional tone and deliver personalized, high-touch interactions
- Comfort navigating and troubleshooting back-end e-commerce platforms; tech-savvy enough to teach customers how to use self-service tools
- Excellent proactive, solution-oriented problem-solving skills and flexibility in a fast-paced environment
- Experience with corporate gifting programs, promotional product distribution, or similar B2B channels
- Background in apparel, accessories, or home goods industries
Benefits
- Hybrid sales position
- Bonus and equity may also be provided for eligible roles.
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