Note: The job is a remote job and is open to candidates in USA. SoFi is a next-generation financial services company and national bank using innovative, mobile-first technology to help members reach their financial goals. The Risk Strategy Execution Analyst supports the implementation of lending collections strategies and treatments, coordinating cross-functional initiatives, validating implementations, and helping optimize collections efficiency while maintaining policy and regulatory compliance.
Responsibilities
- Coordinate and facilitate the implementation of new treatments and strategies across lending products
- Develop detailed business requirements for small to mid-sized projects, and communicate those requirements among our partners; including Risk Infrastructure (R/I) and Engineering & Product Development (EPD)
- Assist with the implementation of strategic initiatives, ensuring visibility across several teams, including Legal, Compliance, Finance, EPD and R/I
- Perform post-implementation validation and suggest/implement solutions for effectively mitigating, monitoring and reporting on defects
- Identify key work streams within projects, and facilitate cross-departmental communication, including coordination of activities within major release timelines
- Effectively develop internal mechanisms for tracking and reporting on project progress, including early detection and escalation of blockers and risks to avoid negative impact on collections effectiveness
- Offer creative solutions for driving initiatives forward despite roadblocks
- Work with Operations and EPD partners to identify gaps in system/operations process flows ensuring alignment of strategy/intent, execution, policies, state legalities, and regulatory guidelines as it relates to contacting delinquent customers
Skills
- 5+ years of collections and operations industry experience with a bachelor's degree
- Strong organizational skills, with the ability to keep multiple projects on track simultaneously, while recognizing and communicating risks and roadblocks
- Advanced analytical and problem-solving skills to identify and resolve issues promptly; suggest alternative solutions; support SoFi's overarching strategic goals relative to loss prevention
- Effective and collaborative communication skills (both verbal and written); including ability to translate business needs into detailed product requirements, and to quickly seek clarification to resolve ambiguities
- Innovative and capable of developing creative solutions to complex, data-driven problems
- Ability to collaborate well with teammates and business partners in a remote work setting
- Strong SQL experience to be able to perform testing validation at a data level
- Experience working within a Snowflake environment
- Project management experience
- Strong collections industry knowledge, including a sound understanding of relevant regulations like FDCPA, TCPA, FCRA, and a working knowledge of the impact of CFPB's Reg F on the collections landscape
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