Note: The job is a remote job and is open to candidates in USA. OpenLoop provides telehealth support solutions that help companies deliver virtual care programs across all 50 states. The Revenue Operations Manager will partner with Implementation leadership to design and execute the processes, systems, quality controls, and reporting that make client implementations predictable and accelerate time to go-live. The role will own sell-to-live workflows, implementation tooling and automation, capacity planning, go-live QA, change request management, analytics, and cross-functional coordination.
Responsibilities
- Implementation Process Design – Own the end-to-end sell-to-live workflow—stage definitions, entry and exit criteria, the Sales-to-Implementation handoff, and documented playbooks by program type—so every implementation runs the same way regardless of who's driving it
- Implementation Systems & Automation – Own the configuration that makes the process real: Jira project templates, issue types, and workflows; CRM-to-Jira automation so status is captured once and reported everywhere; and the field-level standards that keep implementation data trustworthy. You will work closely with the Revenue Systems to translate requirements into an actionable build
- Delivery Rigor & Capacity Planning – Work with Implementation PMO to build the project management discipline on client implementations—milestone tracking, dependency management, escalation paths—and forecast implementation capacity against closed-won pipeline so staffing decisions get made ahead of demand, not after a slip
- Go-Live QA – Work with the Implementation team to build and run the quality gates that validate client configuration before launch. Maintain the pre-launch checklist and defect log, and drive root-cause analysis on anything that reaches a client
- Change Request Management – Own intake, triage, prioritization, and SLAs for post-go-live configuration changes on live clients—so change work is visible, sized, and resourced deliberately rather than absorbed invisibly by the delivery team
- Implementation Reporting & Analytics – Build and maintain the dashboards and reports leadership relies on: time-to-live, on-time go-live rate, stage aging, capacity utilization, QA defect trends, and change request throughput—supporting both weekly operating decisions and executive reporting. You will work closely with the Revenue Intelligence team to support
- Cross-Functional Partnership – Work closely with Sales, Customer Success, Clinical Operations, and Product/Engineering to ensure implementation is connected to pre-sale commitments on the front end and hands off cleanly to CS on the back end
Skills
- 5+ years in implementation operations, professional services operations, program/project management, or Revenue Operations—ideally in B2B SaaS, healthcare, or digital health
- Track record of standing up repeatable delivery processes and getting them to actually stick with a delivery team
- Hands-on experience with Jira or Atlassian tooling as a system of record—project and workflow configuration, not just ticket hygiene
- CRM experience: HubSpot today, Salesforce following our October go-live; comfort operating across both through a migration
- Fluency with project management tooling generally, and a demonstrated ability to pick up unfamiliar systems quickly and get real value out of them
- Analytical mindset—can build a dashboard, defend a metric definition, and turn stage-aging data into an operational recommendation
- Strong documentation skills and strong stakeholder management with both delivery teams and senior leaders
- Comfortable with ambiguity and energized by building systems from scratch
- Experience in a regulated environment (healthcare, telehealth, fintech) a plus
Benefits
- Remote work arrangement
- A relatively flat organizational structure
- Autonomy, competence, and belonging
- Everyone is encouraged to bring ideas to the table and make things happen
- Everyone is empowered and supported to do their best work
Company Overview