Note: The job is a remote job and is open to candidates in USA. A leading digital customer experience and marketing transformation consultancy is seeking a Business Analyst to support Adobe Experience Platform and Customer Journey Analytics initiatives. The role focuses on requirements gathering, stakeholder collaboration, KPI and measurement strategy definition, and translating business needs into actionable solutions across Adobe Experience Cloud technologies.
Responsibilities
- Lead requirements gathering sessions, stakeholder workshops, and discovery efforts
- Serve as the primary liaison between business stakeholders and technical delivery teams
- Support Adobe Experience Platform (AEP) OR Customer Journey Analytics (CJA) initiatives
- Help clients define KPIs, reporting requirements, measurement strategies, and success metrics
- Translate business objectives into clear functional requirements and actionable outcomes
- Coordinate project dependencies and activities across cross-functional teams
- Collaborate with architects, developers, analytics teams, and platform specialists
- Participate in testing, validation, user acceptance testing (UAT), and solution adoption efforts
- Support initiatives involving Adobe Real-Time CDP (RT-CDP) and Adobe Journey Optimizer (AJO)
- Help clients realize value from their Adobe Experience Cloud investments
Skills
- Bachelor's degree or equivalent professional experience
- Experience as a Business Analyst, Analytics Consultant, Digital Analyst, or similar client-facing role
- Experience with Adobe Customer Journey Analytics (CJA) and/or Adobe Analytics
- Strong stakeholder management and communication skills
- Experience gathering requirements and facilitating workshops
- Ability to translate business needs into technical and functional requirements
- Experience working with enterprise organizations and distributed teams
- Strong analytical thinking, organizational, and problem-solving skills
- Excellent communication and empathy
- Strong analytical and problem-solving skills
- Ability to manage complex stakeholder environments
- Consultative and client-focused mindset
- Focus on business outcomes and value realization
- Strong collaboration skills across business and technical teams
- Comfort working in fast-paced, ambiguous environments
- Passion for customer experience, data, and analytics-driven decision making
- Adobe Analytics Certification
- Adobe Customer Journey Analytics (CJA) Certification
- Experience with Adobe Experience Platform (AEP)
- Experience with Adobe Real-Time CDP (RT-CDP)
- Experience with Adobe Journey Optimizer (AJO)
- Agency, consulting, or professional services background
- Project management experience
- Experience using AI tools to improve productivity and workflow management
- Familiarity with the broader Adobe Experience Cloud ecosystem
Benefits
- Remote (U.S.)
- Full-Time
- Limited travel based on client needs
Company Overview