Note: The job is a remote job and is open to candidates in USA. SambaSafety is a company dedicated to promoting safer communities through comprehensive driver monitoring software. The Revenue Operations Manager will oversee day-to-day revenue operations, manage a team, and collaborate with various departments to ensure the efficiency and effectiveness of the revenue organization.
Responsibilities
- Manage, develop, and coach two direct reports: Deal Desk Analyst and Sales Admin. Own their career development, performance, and day-to-day prioritization
- Support new hire onboarding for Sales-facing roles
- Own the deal desk function – Serve as the escalation path for deal desk questions, billing conflicts, and operational exceptions that exceed direct report authority
- Lead CPQ UAT, ticketing, and prioritization — collaborate with IT on business requirements for system changes, test deployments, and change management for CPQ updates that affect the sales floor
- Serve as trusted advisor to the Sales team on creative deal structuring and contracting options
- Oversee billing issue resolution: collaborate with Deal Desk and Billing to resolve billing disputes, CPQ bugs, and invoice discrepancies
- Align with Finance Operations — month-end bookings close, approval workflow alignment, and commission payments
- Deliver comprehensive insights into the customer journey through dynamic reports focused on conversion rates, churn and retention metrics, and customer segmentation across the revenue org
- Build and maintain executive-level reporting on deal metrics, revenue KPIs, and operational performance — translating data into clear recommendations leadership can act on
- Monitor forecast accuracy and pipeline health on a recurring basis; flag risks and opportunities to Sales and Finance leadership proactively
- Partner with Sales leadership on annual capacity planning — modeling rep ramp, attrition assumptions, and headcount needs to ensure quota coverage across all segments
- Share ownership of territory management for Sales — including fairness, rep departure/reassignment routing, and channel partner segmentation
- Own RFP coordination for government and commercial RFPs — submission coordination with Contracts and Legal, portal management. Currently co-managed with Deal Desk Analyst; this role owns the process and escalation path
- Proactively identify areas where processes need to be automated or streamlined — lead process improvement initiatives and demonstrate thought leadership around sales processes and operations. Coordinate with the AI & Tech Stack function for systems implementation
- Supervise the Jira ticket taxonomy and RevOps systems queue: ticket type definitions, prioritization framework, and sprint oversight for the RevOps Jira space
- Partner with Sales leadership on annual capacity planning — modeling rep ramp, attrition assumptions, and headcount needs to ensure quota coverage across all segments
- Analyze sales and pipeline data to identify trends, risks, and opportunities — surface actionable recommendations to Sales and Revenue leadership on a regular cadence
- Act as a single point of contact for revenue operations queries — resolve operational issues promptly and ensure sellers spend less time on admin and more time selling
- Work closely with Go-To-Market leadership and other corporate functions (Finance, IT, Product) to improve major KPIs and reduce friction across the bowtie
- Maintain compliance with internal policies and ensure audit readiness for revenue activities — including deal approvals, discount documentation, and contract amendment records
Skills
- 3–5+ years in Revenue Operations, Sales Operations, or a related GTM operations function
- Experience managing direct reports and developing early-career ops professionals
- Experience in B2B SaaS Sales/Revenue organization strongly preferred
- Strong proficiency in Salesforce
- Strong process orientation
- Salesforce, generative AI tooling experience, and Microsoft Office proficiency required
- Demonstrated ability to analyze pipeline data and present findings to senior stakeholders
- Familiarity with incentive compensation administration (Xactly, or similar a plus)
- Local to Denver, CO (Hybrid work environment)
- Understanding of direct and partner sales motions
- Working knowledge of Salesforce CPQ — approval workflows, quote management, and deal desk operations
- Experience with Finance alignment and reporting — bookings close, quota/comp administration, or incentive compensation
- Experience with government RFP processes a plus
- Experience facilitating cross-functional meetings for large audiences
- Claude, Jira, DocuSign experience
Benefits
- Flexible and generous Paid Time Off and Paid Volunteer Days
- 401k Employer Match
- Healthcare Benefits
- Up to 12 weeks paid time off for maternity leave based on tenure
- Wellness & Tuition Reimbursement Options
- Flexible Work Arrangements (remote friendly)
- SambaSafety swag
Company Overview