Note: The job is a remote job and is open to candidates in USA. Alt is hiring a Revenue Operations Associate to manage the systems, automations, and data infrastructure supporting its sales engine. The role owns Salesforce administration, pipeline and retention analytics, sales enablement, and scalable workflows in partnership with leadership, Engineering, CX, and marketing.
Responsibilities
- Lead Scoring: Maintain and iterate on the lead scoring model based on direction from senior leadership, flagging when data suggests the model needs adjustment
- Lead Enrichment: Maintain and configure enrichment workflows that give reps the context they need before their first outreach
- Pipeline Analytics: Monitor conversion metrics across the pipeline and report findings to leadership
- CRM Administration: Serve as the day-to-day Salesforce administrator, owning lead, contact, account, and opportunity management
- System Development: Build new Salesforce fields, record types, reports, and dashboards as the business evolves
- Data Integrity: Maintain data integrity across the CRM and connected systems, troubleshooting integration issues, ensuring customer data syncs correctly and records are accurate
- Coordination: Support the execution of CRM changes alongside external contractors and internal engineering on timelines
- Retention Reporting: Work with the Director of Operations to improve retention metrics and reporting, including cohort analysis across customer segments
- Churn Analysis: Analyze customer behavior to identify churn risk and surface findings to leadership to partner with on potential improvements
- Cross-Functional Support: Support CX and marketing by pulling the data behind re-engagement and cold lead conversion programs
- Sequencing & Workflows: Configure and build sequencing, outreach automations, alerts, notifications, and email triggers based on requirements from leadership, partnering with Engineering to execute on such projects
- Documentation: Document and standardize sales workflows so that as the team grows, processes scale with it
Skills
- 1-3 years in Revenue Operations, Sales Operations, or CRM administration at a high-growth startup or tech company
- Administered a CRM beyond basic usage, building custom fields, flows, reports, dashboards, and managing integrations
- Built workflows that replaced manual processes with demonstrable examples of sequencing, lead routing, or enrichment automations
- Comfortable pulling and interpreting data from dashboards and analytics tools to support lead scoring and operational decision-making
- Ability to distill complex operational changes into clear messages, docs, or presentations that sales reps and leadership can act on immediately
- A self-starter who identifies problems and builds solutions without being asked, comfortable taking ownership in a fast-moving environment with minimal direction
Benefits
- For full-time Employees: We cover 85% of your medical, dental, and vision, and up to 50% for dependents. HSA/FSA available
- Generous PTO that people actually take
- Parental leave at full salary
- $200/month wellness + $100/month home office stipend
- Free DoorDash Pass membership
- Remote-first (for most positions), with WeWork access when you want a room with other humans
- 401(k)
- Alt Equity to all full-time employees
Company Overview